Summary
Overview
Work History
Education
Skills
Timeline
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CHANDRICKA HINES

Jacksonville,FL

Summary

Results-driven, dynamic Customer Service Manager with 10+ years of experience in leading and managing customer service representatives by exemplifying the process and procedures of daily call routines and responding to emergencies on time. Stellar success in delivering high quality customer service skills and maintaining professional office etiquette to ensure staff and clients are satisfied with the solutions to their complex issues. Strongly displays great communication and interpersonal skills when interacting with people across other departments and upper level management.

Overview

21
21
years of professional experience

Work History

ACCESS CENTER SPECIALIST LEAD

UF Health Jacksonville
01.2005 - Current
  • Strategically provide on-call 24/7 support every day for three shifts to maintain work schedule coverage and answer employee questions.
  • Successfully enter and remove data into the company Directory database for employees and departments.
  • Provide adequate general office duties by assisting the Call Center Manager with administrative operating procedures.
  • Efficiently train and manage all temporary staff employees by ensuring their productivity is on target.
  • Develop Excel documents for Code Blue and Resuscitation Committee Monthly meetings.
  • Maintain the Emergency Line for Traumas, Codes, Resuscitation, on & off campus Rapid Response Team assistance, ED Response Team assistance, and Fire Emergencies.
  • Update and maintain the on-call/Jacksonville Database.

Education

GED -

Florida Community College of Jacksonville
Jacksonville, FL
01.1999

Skills

  • Database management
  • Emergency response coordination
  • Staff training and development
  • Administrative support
  • Team leadership
  • Shift scheduling
  • Call center operations
  • Conflict resolution
  • Customer service excellence
  • Communication skills
  • Quality assurance monitoring
  • On-call support management
  • Call handling

Timeline

ACCESS CENTER SPECIALIST LEAD

UF Health Jacksonville
01.2005 - Current

GED -

Florida Community College of Jacksonville

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CHANDRICKA HINES