Gretschen Martin
Phenix City,USA
Summary
Detail-oriented healthcare professional with over 10 years of experience in phlebotomy and specimen collection. Expertise in venipuncture and capillary collections for diverse patient populations in high-pressure environments. Skilled in specimen processing for various diagnostic tests while ensuring compliance with CLIA, OSHA, and HIPAA standards. Consistently supports laboratory operations and delivers exceptional patient service across multiple sites.
Overview
8
8
years of professional experience
Work History
Network Access Center Specialist
AdventHealth
05.2025 - Current
- Accurately enter and maintain detailed patient records and documentation with a high degree of precision and timeliness.
- Coordinated and routed patient referrals, verifying clinical documentation and provider information to ensure accurate processing across multiple locations.
- Identified and resolved workflow conflicts, streamlining operations and optimizing resource allocation.
- Resolved patient inquiries and complaints promptly, enhancing customer satisfaction and maintaining service standards.
- Communicate critical scheduling and clinical information to patients, staff, and referring providers.
Insurance Verification Specialist
Radnet
03.2022 - 04.2023
- Processed billing information, verifying insurance eligibility and enrollment while ensuring data integrity across multiple geographic locations.
- Investigated and resolved billing and claim documentation errors, maintaining meticulous recordkeeping to support accurate claims submission.
- Investigated and resolved errors and discrepancies in billing and claim documentation with meticulous recordkeeping.
- Collaborated with clinical staff, physicians, and insurance providers to streamline patient processing and enhance service delivery.
- Delivered strong written and verbal communication in a high-volume, fast-paced remote environment.
Medical Assistant
Radnet-Lenox Hill Radiology
New York, NY
12.2018 - 03.2022
- Performed venipuncture and capillary blood collections on patients of all age groups in a high-volume clinical setting.
- Collected and processed specimens for laboratory testing, ensuring timely delivery for drug screens and diagnostic panels.
- Accurately labeled, identified, and routed specimens to appropriate staging areas and testing facilities.
- Prepared and stored collected specimens for analysis in compliance with CLIA and OSHA standards.
- Maintained patient and specimen information logs with full chain of custody documentation throughout.
- Processed patient billing and administrative information while delivering exceptional customer service to enhance patient satisfaction.
- Maintained smooth patient flow across clinical floors with strong organizational and multitasking skills.
- Maintained smooth patient flow across clinical floors through effective organization and multitasking.
Education
Healthcare Support Specialist - Nursing
Hillsborough Community College
Tampa, FL06-2026
Certificate - Medical Assisting
Sanford Brown Institute
New York01-2012
Diploma - Regents High School
Bronx School of Law and Finance
Bronx, NY01-2007
Skills
- Patient intake procedures
- Data entry accuracy
- Referral coordination
- Record management
- Billing support
- Database management
- Regulatory compliance
- EMR: EPIC, Clinical, TrakNet, ERadRis
- BLS/CPR Certified 05/2027
- Accounts receivable handling
- Emergency response training
- Vital signs monitoring
- Patient assessment
- Adaptable hours
Timeline
Network Access Center Specialist
AdventHealth
05.2025 - Current
Insurance Verification Specialist
Radnet
03.2022 - 04.2023
Medical Assistant
Radnet-Lenox Hill Radiology
12.2018 - 03.2022
Diploma - Regents High School
Bronx School of Law and Finance
Certificate - Medical Assisting
Sanford Brown Institute
Healthcare Support Specialist - Nursing
Hillsborough Community College