MARIAH GARCIA

• Cross-trained and back up other agents. Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource. Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care. Assisted in training new hires, sharing best practices in customer service protocols. Expanded knowledge on medical terminology, enhancing accuracy in communication with families. Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success. Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times. Contributed to team success by sharing knowledge and expertise with colleagues, creating an environment of collaboration and continuous improvement.

• Expedited appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical staff. Cross-trained and backed up other agents. Expedited service times with effective triage of incoming calls, directing patients to correct department or resource. Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care. Assisted in training new hires, sharing best practices in customer service protocols. Expanded knowledge on medical terminology, enhancing accuracy in communication with clients. Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success. Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information. Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members. Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.

• Greeted customers entering establishment. Received and processed payments by cash, check, credit cards, and automatic debits. Issues receipts credits, refunds, and/or change due to customer. Counted money in the cash drawers at beginning and end of shifts to ensure that amounts are correct. Assisted customers by providing information and resolving complaints. Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Greeted customers entering establishment. Received and processed payments by cash, check, credit cards, and automatic debits. Issues receipts credits, refunds, and/or change due to customer. Counted money in the cash drawers at the beginning and end of shifts to ensure that amounts are correct and there is adequate change. Assisted customers by providing information and resolving complaints.