Chandy Jay

Principal Software Engineer and Engineering Manager with over 20 years of experience overall and more than 10 years spent in SaaS platforms. Detailed understanding and knowledge of the systems development life cycle and modern methodologies, practices, tools, and techniques. Ability to develop and implement roadmap strategies. A diverse range of technical skills, strong product/customer/partner focus, and a proven history of adding value as a development lead or individual contributor.

• KEY PROJECTS @ RXADVANCE

Interoperability Standards [01/2021 - 01/2022]

Built a product-as-a-service using RESTFUL FHIR APIS that presented patients' clinical and financial data in a readable format on mobile apps, iPad, and web. The product was compliant with CMS regulations of FHIR standards and is used by 200k Medicare members and a broad network of providers and third-party apps. Achieved customer satisfaction rating of 7.3/10 on V1, latency of data retrieval < 0.3s, and member conversion rate of 85%.

• Led a cohort team of 6 to build a niche product in the healthcare marketplace.
• Advised the team to use the Kendo UI framework that provided the best UI/UX interface and faster turnaround.
• Microsoft Azure was used to ingest data in FHIR format and expose secure RESTful APIs to all participating member portals and web-based platforms. Microsoft IDS & IDM were used internally to secure the APIs.

Drug Overdose Regulation [07/2020 - 02/2021]

Drug monitoring program with a precise alert mechanism that notifies pharmacies at the point of sale and internal customers regarding overdose of a drug. The program offers 95% automation to the operations and CS teams. Claim processing time is < 0.1s and accuracy achieved is 100%. The product is developed to capture overdose rejections and publish the frequency on the dashboard.

• Provided innovative methods to product owners that removed technical debt by 45% and increased simplicity of design by 60%.
• Built a UI interface that presented key drug-level information from drug databases, creating a fulfilling user experience.
• Received a Customer Satisfaction Rating of 8.4/10 with zero versioning requests.

Member Portal [09/2020 - 08/2021]

Member Portal offers a concise 360-degree view of members' prescription usage, DUR alerts, prior authorizations, financial spending, and savings. The portal is custom designed for Medicare, Medicaid, HIX, and commercial members. V1 achieved a Customer Satisfaction Rating of 9.2/10, latency of data retrieval < 0.1s, and sign-up rate of 96%.

• The project was 100% API driven with a pluggable UI interface.
• The portal was designed to be SSO compatible and work as both identity and service provider.

Formulary Upload [03/2022 - 05/2022]

Identified pitfall in a complex existing product to upload with greater than 100,000 drugs in the Formulary requiring 80 hours of effort and 5-6 resources. Provided a simplified solution that removed the requirement of physical tables, reduced the time to completion to less than 20 minutes, and no. of users to 1.

• KEY PROJECTS @ ADVANTASURE

Sales Automation [08/2014 –12/2015]
Developed Quote to Cash (configure, price, quote, revenue) web and mobile applications. Increased broker-enabled quotation activity by 1500% by taking adding online channels for sales. V1 achieved a Customer Satisfaction Rating of 9.0/10, latency of data retrieval < 0.1s, and broker sign-up rate of 90%.

• Owned full development life cycle of the product and was instrumental in making the system one of its kind and with a potential to see exponential growth.

Medicare Gateway [01/2013 – 07/2014] A web-based Medicare enrollment and member reconciliation solution. This flexibly configured, low-maintenance solution drives administrative efficiencies, adherence to the Centers for Medicare & Medicaid Services (CMS) requirements, and improved Star ratings. Responsible for revenue addition with successful implementation for multiple clients.V1 achieved a Customer Satisfaction Rating of 8.0/10, latency of data retrieval

• Certified Scrum Practitioner — Scrum Alliance
• Certified Scrum Product Owner — Scrum Alliance

U.S. Patent #8108230, Business Process Automation in a Health Plan Organization, Issued Jan 2012