Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaneece J. Hughson

West Jordan,UT

Summary

Dynamic professional with a proven track record at Fusion Healthcare Staffing, excelling in digital marketing and candidate assessment. Recognized for optimizing recruitment processes and fostering key partnerships. Adept at mentoring teams and enhancing customer engagement, consistently achieving high-quality outcomes and driving organizational success.

Overview

16
16
years of professional experience

Work History

Phsycian Recruiter

Fusion Healthcare Staffing
Sandy, UT
08.2024 - Current
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Conducted interviews to assess candidate skills and cultural fit.
  • Managed applicant tracking system to streamline recruitment processes.
  • Developed job postings to attract diverse talent for open positions.

Risk Management

Discover Card
01.2010 - Current
  • Making outbound and receiving inbound calls via automated dialer, reviewing account history and customer credit report to assist in determining appropriate action for the account, probing to better understand customer's situation, Determining customer's ability to pay, Classifying risk level, Effectively communicating decision to customer while promoting relevant Discover Card benefits, Mitigating risk and having difficult conversations with customers when needed
  • Earned successful month ends consistently since training, always meeting or exceeding goals and objectives.
  • Won 'Black Diamond' award for top performers in the department.
  • One of the top analysts in Operations Portfolio Review Department Currently acting as a mentor

Balance Transfer

Discover Card
01.2010 - Current
  • Handling inbound customer calls to transfer balances from other credit cards to Discover Card accounts.
  • Served as coach for others in my department.
  • 100% quality score for four consecutive months
  • Met quality goals 100% of the time.
  • Completed Account Manager Development Program

Customer Service/Sales

Discover Card
01.2010 - Current
  • Answering inbound calls answering general questions and selling products, handling irate customer situations and deescalating negative situations.
  • Won Best In Class for entire department two months in a row

Fraud Investigations

Discover Card
01.2010 - Current
  • Handling both outbound and inbound calls regarding fraud cases. Responsible for recovery of funds and working fraud claims, dealing with merchants, customers, and law enforcement.
  • Tested new Fraud Engines for new roll out procedures.

Marketing Consultant

Fusion Healthcare Staffing
Sandy, UT
01.2024 - 08.2024
  • Utilized digital tools to optimize online marketing efforts across platforms.
  • Conducted market research to identify new opportunities for product development.

Education

Communications 1010, Business 1050, Computer Literacy

Salt Lake Community College
Salt Lake City, UT
01.2013

High School Diploma -

Jordan High School

Skills

  • Digital marketing
  • Key partnership management
  • Organizational planning
  • Applicant sourcing
  • Candidate assessment
  • Market research
  • Customer engagement
  • Effective communication
  • Team collaboration
  • Mentoring others
  • Cultural awareness

Timeline

Phsycian Recruiter

Fusion Healthcare Staffing
08.2024 - Current

Marketing Consultant

Fusion Healthcare Staffing
01.2024 - 08.2024

Risk Management

Discover Card
01.2010 - Current

Balance Transfer

Discover Card
01.2010 - Current

Customer Service/Sales

Discover Card
01.2010 - Current

Fraud Investigations

Discover Card
01.2010 - Current

Communications 1010, Business 1050, Computer Literacy

Salt Lake Community College

High School Diploma -

Jordan High School

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