Summary
Overview
Work History
Education
Skills
Certifications and Training
References
Timeline
Generic

CHANEL AKINS

Killeen,TX

Summary

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time-management, and problem-solving. Detail-oriented team player, with strong organizational skills, committed to applying training, monitoring, and morale-building to boost company performance. Experienced in oral and written communication, active listening, and analytical problem-solving. Knowledgeable and dedicated in customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions, while using proficient decision-making skills to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Lending Representatives

Loandepot
08.2024 - Current
  • Managed and streamlined large volumes of data for effective client communication and service delivery.
  • Provided technical support and maintained compliance with institutional policies.
  • Managed an average of 200+ inbound and outbound calls daily, ensuring prompt, accurate, and courteous service for clients inquiring about financial products.
  • Built rapport quickly with customers by actively listening to their needs, and providing detailed product information to guide decision-making.
  • Ensured compliance with company policies by verifying and processing online consumer data.
  • Identified customer goals and objectives to channel pertinent data to loan officers.
  • Consistently exceeded departmental targets for call resolution and follow-up.

CUSTOMER SPECIALIST

CarMax
02.2024 - 08.2024
  • Trained staff on operational procedures, ensuring accuracy and regulatory compliance.
  • Managed technical and administrative documentation processes, aligning with organizational goals.
  • Assist customers in the sale process by providing information about vehicles available for purchase
  • Facilitate appraisals in determining the value of trade-in or for sale vehicles to negotiate fair market pricing
  • Ensure an efficient finance process through explaining different finance options, complete necessary paperwork, and communicate with finance companies on behalf of customers
  • Perform various administrative duties to obtain registration and/or title information, prepare audit reporting, and provide cash/payment management reports
  • Review invoices for retail service work performed to ensure accuracy of billing
  • Responsible for reconciling vehicle inventory, comparing the physical count of vehicles with inventory records while identifying and addressing any discrepancies

MEDICARE SPECIALIST

CSAA Insurance Group
12.2022 - 04.2023
  • Processed first and third-party Medicare injury claims
  • Navigated and managed challenging claims scenarios across different jurisdictions, reporting and ensuring Section111 compliance using ICD codes as well as the CMS and MSPRP portal
  • Reviewed Medicare liens and validated information on all medical claims to ensure no missing or incomplete details for accurate processing and resolving claims
  • Tracked progress of claims, maintained clear audit trails, and verified compliance with regulatory requirements
  • Conducted comprehensive reviews to effectively formulate recommendations for proposed policy updates
  • Evaluated the impact and the effectiveness of program operations to reference improvements to safeguard optimal performance
  • Lead target reviews focused on internal operations to uphold maximization of resource utilization and the achievement of organizational objectives

SR. INSURANCE AGENT

CSAA Insurance Group
10.2018 - 12.2022
  • Assessed circumstances that affected the claims process by identifying discrepancies or issues and took appropriate actions to avoid revenue loss and insurance coverage validity.
  • Examined the accuracy of insurance policies compliance with company policy and regulations required for accurate audit reporting while identifying any potential areas for improvement.
  • Provided technical web support and troubleshooting to enhance customer satisfaction in making sure customers can effectively utilize the company's online services
  • Consulted with customers to provide tailored insurance solutions to protect their assets and mitigate risks
  • Managed workloads to guarantee timely completion of projects and customer satisfaction
  • Utilized Microsoft Office (Excel, Outlook, and Share Point) to effectively document customer account details
  • Reported departmental budgets, expenses, and variance analysis
  • Gathered and analyzed data from various sources to create reports that provide insights into trends, status updates, and departmental performance ensuring alignment with strategic company goals
  • Conducted internal audit procedures to secure compliance outlined by underwriting departments to assess accuracy and effectiveness of operations
  • Coordinated with management and teams to effectively communicate changes in policies and procedures while maintaining adherence to quality standards
  • Developed and implemented comprehensive project work plans ensuring alignment with overall project objectives
  • Collaborated with managers and stakeholders to identify project requirements and develop recommended project plans for consensus

Education

Bachelor of Science - Agricultural Business

Langston University
Langston, OK

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Web Authoring
  • Graphics Software
  • Multimedia Software
  • Budget and Variance Analysis
  • Medicare and Insurance Underwriting
  • Regulatory Compliance
  • Project Management
  • Data Compilation and Reporting
  • Contract negotiation expertise
  • Network development
  • ICD Codes

Certifications and Training

Property and Casualty licensed

References

Available upon request

Timeline

Customer Lending Representatives

Loandepot
08.2024 - Current

CUSTOMER SPECIALIST

CarMax
02.2024 - 08.2024

MEDICARE SPECIALIST

CSAA Insurance Group
12.2022 - 04.2023

SR. INSURANCE AGENT

CSAA Insurance Group
10.2018 - 12.2022

Bachelor of Science - Agricultural Business

Langston University

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CHANEL AKINS