CHANEL CARRASCO
Troutman,NC
Summary
Accomplished professional specializing in accounts receivable management with a proven ability to enhance cash flow by reducing outstanding balances by 20%. Expertise in Microsoft Excel and effective communication skills contribute to strong team collaboration and conflict resolution. Demonstrated success in improving customer satisfaction and streamlining financial processes.
Overview
9
9
years of professional experience
Work History
Accounts Receivables
Sealing Agents Waterproofing
06.2022 - 01.2023
- I worked for Accounts Receivable
- I was in charge of answering phone calls and emails about any concerns, questions or payments that customers wanted to make.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Delivery Driver
UPS
10.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Supervisor
BURLINGTON
09.2018 - 08.2020
- I was in charge of the register area, All cashiers doing their tasks, maximizing sales through training, and performing other tasks assigned by the manager.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Store Manager
Pizza Hut
06.2014 - 03.2018
- Maximizes sales results through training, developing and coaching of direct reports, Promotes safety for both our customers and associates by adhering to company guidelines
- Cultivates a diverse culture based on teamwork and collaboration
- Recruiting, interviewing, and onboarding new associates Coordinates meal and break periods and monitors schedule adherence
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
cosmetology license -
Empire Beauty School
Union, NJ03.2018
High School Diploma -
Barringer High School
Newark, NJ06.2013
Skills
- Microsoft Excel
- Payment negotiation
- Team collaboration
- Accounts receivable management
- Effective communication
- Conflict resolution
- Customer service
- Aging report analysis
- Accurate payment processing
- Month-end closing procedures
- Customer service support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Accounts Receivables
Sealing Agents Waterproofing
06.2022 - 01.2023
Delivery Driver
UPS
10.2021 - 01.2022
Customer Service Supervisor
BURLINGTON
09.2018 - 08.2020
Store Manager
Pizza Hut
06.2014 - 03.2018
cosmetology license -
Empire Beauty School
High School Diploma -
Barringer High School