Chanel Edwards
Chicago,US
Summary
Dedicated Night Auditor with over 3 years of experience in hospitality, specializing in financial reconciliation and guest services. Expertise in managing front desk operations, processing accurate transactions, and addressing guest inquiries to ensure a seamless overnight experience. Highly skilled in maintaining comprehensive records and training staff on night audit procedures. Committed to enhancing customer satisfaction and operational efficiency, making a significant contribution to the success of Courtyard Chicago Schaumburg.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
TownePlace Suites by Marriott
10.2024 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and hotel policies.
- Managed guest inquiries and resolved conflicts, enhancing overall guest satisfaction ratings.
- Coordinated room assignments and optimized occupancy to maximize revenue opportunities.
- Implemented standard operating procedures, improving efficiency in front desk workflows.
Night Audit Clerk
Four Points by Sheraton
06.2022 - 10.2024
- Executed night audit duties, reconciling daily transactions and preparing detailed financial reports
- Verified the accuracy of guest accounts by scrutinizing charges and payments, addressing discrepancies efficiently
- Oversaw front desk operations during overnight shifts, ensuring a seamless check-in/check-out process for guests
- Addressed guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Processed cash transactions accurately and securely, balancing the cash drawer at the end of each shift
- Instituted efficient systems for tracking room availability and reservations during overnight hours
- Maintained comprehensive records of all guest interactions, requests, complaints, and resolutions in the hotel's database system
- Facilitated the training of new staff members on night audit procedures and customer service standards
Front Desk Receptionist
Sonesta Simply Suites
07.2022 - 08.2024
- Welcomed guests upon arrival, managing the check-in and check-out process, addressing inquiries and requests while assisting with front desk administrative tasks
- Responsible for processing call-in and walk-in reservations, securing payment, and safeguarding guest information
- Balanced cash drawer by counting cash at the beginning and end of shifts
- Reconciled nightly finances and prepared reports
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Provided pre-arrival support for guests
Patient Account Representative
Community First Medical Center
09.2021 - 09.2022
- Verified insurance benefits through Passport while ensuring strict compliance with HIPAA guidelines
- Completed patient registration swiftly and courteously for all new patients
- Prepared patient charts, pre-admissions, and consent forms as needed
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
Delivery Associate/Dispatcher
Port Parma Logistics (Amazon DSP)
07.2020 - 08.2022
- Utilized portable electronic scanners to track parcels, documenting progress throughout the delivery process
- Communicated effectively with dispatch regarding delivery outcomes and route adjustments
- Delivered expedited merchandise within tight schedules to meet customer expectations
- Organized and routed deliveries according to specific areas to optimize delivery efficiency
- Verified deliveries against shipping instructions before completing customer deliveries
- Loaded trucks and secured merchandise appropriately to prevent damage during transit.
Patient Access Representative
Loyola University Medical Center
08.2020 - 09.2021
- Screened patients while handling sensitive medical information with care
- Performed medical necessity checks and secured patient financial accounts
- Updated patient demographics and insurance details in the system
- Verified demographics and insurance information for patient registration
- Applied HIPAA privacy and security regulations while managing patient information
- Assembled registration paperwork and affixed identification bands to patients.
Membership Specialist
IDQ
11.2020 - 05.2021
- Managed member accounts with a focus on customer engagement
- Tracked member interactions, addressing inquiries, and finding viable solutions to arising issues
- Welcomed both new and existing members by providing a warm greeting upon entry
- Assisted customers in the selection process, helping them choose suitable products to meet individual needs
- Cultivated strong, professional relationships by identifying client needs, which enhanced overall sales and opportunities.
Overnight Stocker/Cashier
Walmart
02.2017 - 12.2017
- Engaged with customers and processed transactions with debit, credit, and/or checks at the cash register
- Recorded purchases, processed returns, and scanned items efficiently
- Reviewed inventory records, unpacked, and restocked merchandise to maintain a well-organized store environment
- Addressed customer queries and complaints regarding stock and merchandise, effectively resolving issues to enhance satisfaction.
Education
High school or equivalent -
Proviso West High School
Hillside01-2016
Skills
- Nightly financial reconciliation
- HIPAA
- Analytical Skills
- Client support
- EMR software
- Customer engagement
- Transportation management systems
- Strong verbal communication
- Accounting
- Supervisory
Timeline
Front Desk Supervisor
TownePlace Suites by Marriott
10.2024 - Current
Front Desk Receptionist
Sonesta Simply Suites
07.2022 - 08.2024
Night Audit Clerk
Four Points by Sheraton
06.2022 - 10.2024
Patient Account Representative
Community First Medical Center
09.2021 - 09.2022
Membership Specialist
IDQ
11.2020 - 05.2021
Patient Access Representative
Loyola University Medical Center
08.2020 - 09.2021
Delivery Associate/Dispatcher
Port Parma Logistics (Amazon DSP)
07.2020 - 08.2022
Overnight Stocker/Cashier
Walmart
02.2017 - 12.2017
High school or equivalent -
Proviso West High School