Chanel Fagsao Segura

• Assisted customers with product selection and provided personalized skincare consultations.
• Demonstrated in-depth knowledge of Shiseido products to enhance customer experience.
• Maintained organized displays and ensured product availability on the counter.
• Collaborated with team members to achieve sales goals and improve customer satisfaction.
• Trained new staff on product knowledge and customer service best practices.
• Monitored inventory levels and communicated restock needs to management effectively.
• Promoted brand loyalty by creating personalized experiences for each customer during their visit.
• Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
• Maintained cleanliness and organization of counter area, adhering to company standards at all times.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.
• Educated customers on product features, benefits, and application techniques to support informed purchasing decisions.

• Streamlined inventory management processes to enhance stock accuracy and availability.
• Coordinated staff schedules to optimize operational efficiency and service quality.
• Implemented training programs for new employees, improving onboarding effectiveness.
• Monitored daily operations to ensure compliance with company policies and procedures.
• Enhanced reporting systems to provide real-time insights into store performance metrics.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Assisted with animal maintenance and vet visits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
• Executed daily merchandising strategies to showcase products effectively and drive sales performance.
• Collaborated with team members to maintain a clean, organized, and inviting counter environment.
• Supported promotional events by coordinating logistics and engaging customers through interactive experiences.
• Achieved selling 55% of our yearly sales goal within five months.
• Maintained the largest cliental in the whole department.
• Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.

• Provided individualized care and support for children, fostering emotional and social development.
• Developed and implemented engaging educational activities to enhance learning experiences.
• Maintained a safe, clean environment by adhering to hygiene protocols and safety standards.
• Communicated effectively with parents regarding children's progress and daily activities.
• Managed daily schedules, coordinating playdates, educational outings, and appointments efficiently.
• Monitored developmental milestones, providing feedback and support to promote growth and learning.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.

• Ensured passenger safety and compliance with local regulations during all rides.
• Navigated efficiently using GPS technology to optimize routes and reduce travel time.
• Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
• Maintained vehicle cleanliness and performed routine inspections to uphold operational standards.
• Adapted to fluctuating demand patterns, ensuring availability during peak hours for maximum efficiency.
• Analyzed feedback data to identify areas for service improvement, enhancing overall rider satisfaction ratings.
• Followed all relevant traffic laws and safety regulations.

• Provided expert product knowledge, guiding customers in selecting appropriate beauty products.
• Conducted personalized skincare consultations, enhancing customer satisfaction and loyalty.
• Trained new staff on product lines and customer service protocols, fostering team efficiency.
• Managed inventory levels and conducted stock assessments to ensure product availability.
• Monitored customer feedback and trends to refine service offerings and enhance experiences.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Returned to Shiseido June 2018 to November 2022.