Chanel Fields
Victorville,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Warranty Administrator
A-Z Bus Sales
06.2024 - Current
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted a healthy environment for patients, visitors and staff through diligent maintenance of high cleanliness standards.
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
Customer Service Representative
Liberty Utilities
08.2023 - Current
- Handled customer service inquires, questions regarding their bills and complaints in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Assisted with training and mentoring new team members.
- Processed check and cash payments in a accurate and efficient manner.
- Performed data entry tasks accurately and in a timely manner.
Cashier/Sales Floor
GAP OUTLET
03.2022 - 05.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained inventory and store visual presentation to meet customer needs.
- Greeted and informed customers of products, fostering positive store experiences.
- Developed strong customer relationships to support satisfaction and loyalty.
Digital Support Associate/ Customer Service Repres
SUNBIT
02.2022 - 05.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone, email and chat inquiries and complaints following standard operating procedures.
- Logged details of customer service calls in computer system following correct protocols.
- Met daily customer service quotas with a focus on quality.
Member Service Advocate
SCAN HEALTH PLAN
11.2021 - 03.2022
- Managed approximately 50 calls a day from members who needs assistance with their insurance plans.
- Help members resolve account problems and navigate internal systems to handle routine needs.
- Consulted with customers regarding needs and addressed concerns.
- Provided customer service and issue resolution to increase QA satisfaction levels.
Customer Service Representative
AT&T
08.2018 - 11.2021
- Resolving issues and offering solutions while transitioning the calls to a sales opportunity.
- Handling customer service calls ranging from billing and payments to plan changes and upgrades.
Customer Service Representative
GLOBAL PARATRANSIT INC
03.2016 - 08.2018
- Addressing and solving passenger issues, handling reservations, scheduling, and dispatching rides for customers.
Security Officer
SECURITAS
01.2012 - 03.2016
- Assist in executing projects, monitoring and authorizing entrance and departure from terminals, ensuring all buildings are alarmed, patrolling terminals and surrounding areas.
Education
Certification -
High Desert EMT
03.2022
Some College - Criminal Justice
Cerritos College
Norwalk, CA05.2020
Diploma -
Lakewood High School
Lakewood, CA06.2010
Skills
- Problem solving
- Sales Experience
- Administrative Skills
- Adaptability
- Excellent Communication
Timeline
Warranty Administrator
A-Z Bus Sales
06.2024 - Current
Customer Service Representative
Liberty Utilities
08.2023 - Current
Cashier/Sales Floor
GAP OUTLET
03.2022 - 05.2023
Digital Support Associate/ Customer Service Repres
SUNBIT
02.2022 - 05.2023
Member Service Advocate
SCAN HEALTH PLAN
11.2021 - 03.2022
Customer Service Representative
AT&T
08.2018 - 11.2021
Customer Service Representative
GLOBAL PARATRANSIT INC
03.2016 - 08.2018
Security Officer
SECURITAS
01.2012 - 03.2016
Certification -
High Desert EMT
Some College - Criminal Justice
Cerritos College
Diploma -
Lakewood High School
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