Jade De La Cruz Morales
St. Marys,GA
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Warranty Administrator
Murray Ford Of Kingsland
Kingsland, Georgia
08.2022 - Current
- Processed warranty claims for various vehicle components and systems.
- Coordinated customer communications regarding warranty status and procedures.
- Managed documentation for warranty repairs and replacements efficiently.
- Reviewed service records to verify warranty eligibility and compliance.
- Collaborated with service technicians to assess repair needs under warranty.
- Provided support to customers in understanding warranty policies and coverage details.
- Maintained organized records of all warranty transactions for auditing purposes.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
Service Advisor
Murray Ford Of Kingsland
Kingsland, GA
08.2022 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated service recommendations based on vehicle inspections and customer needs.
- Managed service department communications between customers and technicians.
- Educated customers on vehicle maintenance and repair options effectively.
- Handled customer complaints professionally, resolving issues promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Service Advisor
Coastal Car Care
Saint Marys, GA
11.2021 - 08.2022
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated service recommendations based on vehicle inspections and customer needs.
- Managed service department communications between customers and technicians.
- Educated customers on vehicle maintenance and repair options effectively.
- Collaborated with team members to improve customer service processes.
- Handled customer complaints professionally, resolving issues promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Participated in ongoing training activities related to automotive technology advancements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Sweet Home High School
Sweet Home , ORSkills
- Warranty claims processing
- Document management
- Service record analysis
- Compliance verification
- Customer relationship management
- Parts ordering
- Repair cost estimation
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
- Appointment booking
- Software applications
- Claim processing
- Paperwork processing
- Claims submissions
- Records management
- Claims adjustment
- Multi-tasking
- Problem-solving
- Organizational skills
- Self motivation
Certification
- Master Certified Warranty Administrator
- Certified Service Advisor
Timeline
Warranty Administrator
Murray Ford Of Kingsland
08.2022 - Current
Service Advisor
Murray Ford Of Kingsland
08.2022 - Current
Service Advisor
Coastal Car Care
11.2021 - 08.2022
Sweet Home High School