Open To Work
Francelly Zavaleta
South Houston,TX
Summary
Dynamic professional with a strong track record of delivering quality results in fast-paced environments. Excels in learning new concepts quickly and applying them effectively to achieve organizational objectives. Known for excellent teamwork and communication skills, fostering collaboration and exceptional service. Passionate about continuous improvement and dedicated to supporting team goals.
Overview
10
10
years of professional experience
Work History
Warranty Administrator
Group 1 Automotive
Houston, TX
09.2025 - Current
- Process all warranty claims in accordance with manufacturer guidelines.
- Follow up on all warranty rejections and resolve issues to obtain payment.
- Posted warranty payments and resolved discrepancies to ensure accurate financial records.
- Reviewed repair orders to ensure compliance with Manufacturer Warranty Policy, identifying discrepancies to mitigate potential losses.
- Maintained receivable schedule, adhering to Group 1 Automotive Policy and Procedures to support financial accuracy.
Warranty Booker
Group 1 Automotive
Houston, TX
12.2024 - 09.2025
- Review repair order documentation to ensure complaint, cause, and correction are complete and properly supported.
- Check each repair order in the Vehicle Inquiry to determine coverage, extended warranties, open campaigns, TSBs, vehicle history, etc.
- Verify technician comments for accuracy, including mileage, test drives, and customer notes.
- Ensure technician punch times are properly recorded.
- Reviewed labor operations for overlapping work, flagged discrepancies in labor times.
- Verified diagnostic results, documented supporting details to enhance repair order accuracy.
- Checked billing accuracy of referenced parts, ensuring compliance with warranty guidelines.
Finance Assistant
Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
08.2018 - 11.2024
- Facilitated customer claims for Guaranteed Asset Protection (GAP) coverage.
- Followed up on contracts upon arrival at bank to ensure timely payment.
- Prepared contracts with complete documentation for lienholder.
- Responded to inquiries from customers and lienholders, providing necessary information.
Inventory Clerk
Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
05.2017 - 04.2018
- Compiled monthly physical inventory report to track stock levels.
- Facilitated purchase processing for new and pre-owned vehicles, ensuring timely acquisition.
- Managed trade payoff and title signing tasks to streamline vehicle transactions.
- Stocked in new and pre-owned vehicles.
- Created key tags and window labels for all vehicles.
Receptionist
Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
01.2016 - 05.2017
- Greeted customers and guided them to relevant departments for assistance.
- Answered incoming calls and directed inquiries to appropriate departments.
- Informed customers when license plates were ready for pickup, ensuring timely retrieval.
- Used DMV website to print temporary tags for sold units.
Education
Associate of Applied Science - Engineering
San Jacinto College
Pasadena, TXSkills
- Warranty processing
- Claims management
- Claims processing
- Vehicle history analysis
- CDK software
- Reynolds & Reynolds software
- Dealertrack
- Xtime
- Docuware
- Qlik
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Attention to detail
- Problem solving
- Automotive industry expertise
- Communication
- Document processing
Languages
English
Professional
Spanish
Professional
Work Preference
Job Search Status
Open to workSalary Range
$60000/yr - $200000/yrTimeline
Warranty Administrator
Group 1 Automotive
09.2025 - Current
Warranty Booker
Group 1 Automotive
12.2024 - 09.2025
Finance Assistant
Gulfgate Dodge Chrysler Jeep Ram
08.2018 - 11.2024
Inventory Clerk
Gulfgate Dodge Chrysler Jeep Ram
05.2017 - 04.2018
Receptionist
Gulfgate Dodge Chrysler Jeep Ram
01.2016 - 05.2017
Associate of Applied Science - Engineering
San Jacinto College