Chanel Lett
Saint Paul,MN
Summary
Outgoing Clinic Supervisor with high level of professionalism, motivation and commitment to patient satisfaction. Over 8 years of experience facilitating staff teams and working alongside medical personnel. Highly educated in guiding new and existing staff members by incorporating valuable training and mentoring. Exceptional skill in customer service and creating productive workflows that inspires quality patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Colon And Rectal Surgery Associates (iHealth)
08.2021 - Current
- Serve as the primary point person for two clinic locations, assigned team members to coordinate the daily work of clinic staff, provide work direction, distribute work assignments, and assist in problem resolution.
- Coordinate staff schedules to ensure adequate coverage is available for clinic and phones.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Schedule and facilitate monthly team meetings, group lunch, and individual staff 1:1
- Perform time administration; process time off requests, process exception time sheets; track employee attendance (e.g. occurrences, FMLA, ESSL)
- Work with Regional Manager to effectively use resources and assist in the development of processes where cross team coordination is necessary. Attends monthly Regional Manager/Supervisor meetings
Client Account Manager
All 4 You Cleaning, LLC
01.2013 - 05.2022
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Built relationships with customers and community to establish long-term business growth.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Lead Patient Service Representative
Twin Cities Orthopedics (iHealth)
08.2016 - 08.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Bachelor of Science - Business Management | Minor in Public Relations
Metropolitan State University
Saint Paul, MN05.2024
Skills
- Clinical Staff Management
- Staff Supervision
- Organizational Goal Development
- Administrative Support
- Direct Supervision
- Patient Health Information Access
- Effective Communication
- Administrative Leadership
- Staff Development
- Utilization Management
- Status Updates
- Healthcare Regulations
Certification
BLS Certification
Additional Information
Proficient in EPIC, Allscripts EMR, NextGen, Microsoft Office, and Excel
Timeline
Clinic Supervisor
Colon And Rectal Surgery Associates (iHealth)
08.2021 - Current
Lead Patient Service Representative
Twin Cities Orthopedics (iHealth)
08.2016 - 08.2021
Client Account Manager
All 4 You Cleaning, LLC
01.2013 - 05.2022
Bachelor of Science - Business Management | Minor in Public Relations
Metropolitan State University
BLS Certification
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