CHRISTINA GOMEZ
Gastonia,North Carolina
Summary
Healthcare professional with extensive experience in clinical operations and staff management, recognized for leading teams to deliver exceptional patient care while optimizing operational efficiency. Expertise in coordinating schedules, managing resources, and implementing effective protocols that enhance service delivery. Strong collaborator thriving in fast-paced environments, consistently focused on achieving organizational goals and fostering a culture of excellence. Committed to continuous improvement and adapting to the evolving needs of the healthcare landscape.
Overview
18
18
years of professional experience
Work History
Clinic Supervisor
OrthoCarolina
05.2022 - Current
- Supervised daily clinic operations, ensuring efficient workflow and optimal patient care.
- Managing clinic and client issues, collaborating with other departments, contributing to the improvement of treatment plans and program procedures.
- Track and report on clinical metrics and operational performance.
- Conduct performance evaluations, provide feedback and develop and implement improvement plans.
- Implemented quality control measures to enhance service delivery and improve patient satisfaction.
- Managed inventory levels of medical supplies, ensuring availability while minimizing waste.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Managed daily operations of 36-person clinic supporting approximately 900 patients per week.
- Led regular staff huddles to address concerns, share updates, and promote collaboration within the team.
- Established strong relationships with local healthcare providers to ensure comprehensive care for patients.
Clinical Lead
OrthoCarolina
01.2015 - 01.2021
- Administer patient care, vital signs, complete medical and surgical history, medication education.
- Assist in PRP injections, orthopedic office procedures, casting, splinting and post-operative care.
- Responsible for staff scheduling, training new employees, office mentor, coordinates clinical meetings.
- Assist in new hire interviews and processes.
- Oversees training for OUC clinicians.
- Administrative duties; scheduler, telephone triage, and patient assistance, OSHA and HIPPA compliant.
- Responsible for ordering clinical supplies, medication, equipment and administer recalls.
- Manages hall space schedule for Anchor and Traveling providers.
Lead Medical Assistant
Oak Street Health
01.2014 - 01.2015
- Administer patient care vital signs, complete medical, surgical history, and phlebotomy and laboratory.
- Train all clinical employees and assisted in creating (SOP) Standard Operating Procedures
- Assist in all daily Administrative duties; scheduler, telephone triage, and patient assistance.
Senior Medical Assistant
NorthShore University Health System
01.2008 - 01.2014
- Administered patient care, vitals signs, scheduled patient appointments, phlebotomy, and laboratory.
- Responsible for daily staff scheduling and training new employees and ordering medication and outpatient procedures for patients.
- Post operative care suture and staple removal, patient assessment, injections, and sterile preparation.
- Extensive experience in ENT and Orthopedics. NOI physicians, offical Surgical Operations for the Chicago Bears.
- Assisted in all minor procedures for general surgery
Education
Associate of Science -
Gaston College
Gastonia, North Carolina01.2026
Associate of Science - undefined
Wilbur Wright College
Chicago, Illinois01.2015
RMA, Registered Medical Assistant - undefined
Lincoln College of Technology
Melrose Park, Illinois01.2007
CNA, Certified Nursing Assistant - undefined
Wilbur Wright College
Chicago, Illinois01.2004
Skills
- HIPAA compliance
- Proficient in Microsoft Office
- Certified in CPR/AED
- Clinical staff management
- Epic PRD Superuses
- Bi-lingual in Spanish
- Employee recruitment
- Effective communication
Timeline
Clinic Supervisor
OrthoCarolina
05.2022 - Current
Clinical Lead
OrthoCarolina
01.2015 - 01.2021
Lead Medical Assistant
Oak Street Health
01.2014 - 01.2015
Senior Medical Assistant
NorthShore University Health System
01.2008 - 01.2014
Associate of Science - undefined
Wilbur Wright College
RMA, Registered Medical Assistant - undefined
Lincoln College of Technology
CNA, Certified Nursing Assistant - undefined
Wilbur Wright College
Associate of Science -
Gaston College
Similar Profiles
Alison JordanAlison Jordan
Medical Assistant/Clinic Team Lead at OrthoCarolinaMedical Assistant/Clinic Team Lead at OrthoCarolina
Shelly AlexanderShelly Alexander
Supervisor at OrthoCarolinaSupervisor at OrthoCarolina
TERESA MINTZTERESA MINTZ
Certified Hand Therapist / Fellowship Instructor at OrthoCarolinaCertified Hand Therapist / Fellowship Instructor at OrthoCarolina
Anthony DresslerAnthony Dressler
Firefighter/EMT at Belmont Fire DepartmentFirefighter/EMT at Belmont Fire Department
Jay MehtaJay Mehta
Point of Sale Manager at Country Club MarketPoint of Sale Manager at Country Club Market