Kelly Martinez
Grand Junction,Co
Summary
Experienced healthcare professional with a strong track record in clinical operations and staff management. Demonstrated expertise in team leadership, maintaining exceptional patient care standards, and improving operational efficiency. Proficient in scheduling coordination, resource management, and protocol implementation. Recognized for adaptability and a strong commitment to collaboration in achieving organizational goals.
Overview
41
41
years of professional experience
Work History
Clinic Supervisor
Cedar Point Heath Urgent Care
12.2023 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed daily operations of 15 person clinic supporting approximately 280 patients per week.
- Oversaw budget management, optimizing resource allocation while maintaining quality standards.
Surgery Scheduler
Western Orthopedics and Sports Medicine
01.2016 - 01.2023
Front Desk Receptionist and Patient Relations
Surgical Associates of Western Colorado
01.2014 - 01.2016
Preoperative Resource Coordinator and Surgery Scheduler
Community Hospital
01.2010 - 01.2014
Owner and Operator
Fresh As A Daisy Cleaning
01.2001 - 01.2003
Purchaser
Reynolds Polymer Technology
01.2003 - 01.2001
Owner and Operator
Bounce-a-Bunch Bouncers
01.1997 - 01.2000
Medical Assistant
Kailua Kaneohe Urgent Care
01.1988 - 01.1989
Reservations, Front Desk Representative
Holiday Inn
01.1987 - 01.1988
Medical Assistant
Dr. Falcone, D.C.C.
01.1986 - 01.1987
Medical Assistant
Dr. Bell, D.O.
01.1984 - 01.1986
Education
Medical Assistant Certification -
Van Nuys Technical Institute
Van Nuys, California01.1988
General Education Courses and Pre-Med Prerequisite courses -
Cuesta Community College
San Luis Obispo, California01.1987
General Education courses -
Pierce Community College
Woodland Hills, California01.1984
High School Diploma - Graduated with Honors
San Fernando High School
San Fernando, California01.1983
Skills
- Clinical leadership
- HIPAA compliance
- Effective communication
- Training and mentoring
- Insurance verification
- Quality control
- Onboarding and coaching
- Operational management
- Compliance oversight
- Staff supervision
- Emergency preparedness
- Patient care coordination
Accomplishments
- Supervised team of 15 and more staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Volunteer to help distribute food and other needs to less fortunate in need
Objective Summary
Motivated Medical Office Assistant seeking to apply solid organizational and communication skills in medical or healthcare setting where team work and patient service excellence is number one priority
Languages
Spanish
Limited Working
Timeline
Clinic Supervisor
Cedar Point Heath Urgent Care
12.2023 - Current
Surgery Scheduler
Western Orthopedics and Sports Medicine
01.2016 - 01.2023
Front Desk Receptionist and Patient Relations
Surgical Associates of Western Colorado
01.2014 - 01.2016
Preoperative Resource Coordinator and Surgery Scheduler
Community Hospital
01.2010 - 01.2014
Purchaser
Reynolds Polymer Technology
01.2003 - 01.2001
Owner and Operator
Fresh As A Daisy Cleaning
01.2001 - 01.2003
Owner and Operator
Bounce-a-Bunch Bouncers
01.1997 - 01.2000
Medical Assistant
Kailua Kaneohe Urgent Care
01.1988 - 01.1989
Reservations, Front Desk Representative
Holiday Inn
01.1987 - 01.1988
Medical Assistant
Dr. Falcone, D.C.C.
01.1986 - 01.1987
Medical Assistant
Dr. Bell, D.O.
01.1984 - 01.1986
General Education Courses and Pre-Med Prerequisite courses -
Cuesta Community College
General Education courses -
Pierce Community College
High School Diploma - Graduated with Honors
San Fernando High School
Medical Assistant Certification -
Van Nuys Technical Institute
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