Chanel Lujan
Waianae,HI
Summary
Proven leader and efficient problem-solver, adept in staff management and workplace safety, with notable achievements at Wendy’s, including enhancing customer satisfaction and financial accuracy. Skilled in employee training and cash handling, my approach boosts operational excellence and fosters a customer-oriented environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendy’s
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Handyman Helper
J.L Handyman
06.2020 - 07.2022
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and flooring installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
Education
High School Diploma - English, History, Psychology, Economics, Culinary
Kapolei High School
Kapolei, HI05.2024
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Safety understanding
- Cash handling expertise
Certification
Cornell University's School of Hotel Administration Service Excellence On-Demand Training Certificate
Timeline
Shift Supervisor
Wendy’s
08.2022 - Current
Handyman Helper
J.L Handyman
06.2020 - 07.2022
Cornell University's School of Hotel Administration Service Excellence On-Demand Training Certificate
High School Diploma - English, History, Psychology, Economics, Culinary
Kapolei High School
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