Chanel McCollough
Hazel Crest,IL
Summary
Strategic and results oriented sales, operations and marketing telecommunications leader with over 18 years of experience driving sales execution, business development, and client relationship management. Proven track record of leading cross-functional teams, strategic planning and executing complex initiatives to optimize market productivity. Adept at leveraging advanced SaaS tools and market data to align stakeholders, resolve business gaps, educate teams on emerging technologies and digital transformation initiatives to optimize business processes.
Overview
18
18
years of professional experience
Work History
Client Executive
Verizon Wireless
Chicago, IL
08.2022 - Current
- Supported sales operations and client retention across 300+ MDU communities, boosting client engagement and satisfaction levels.
- Coordinated brand marketing initiatives, corporate events, and operational budgets to enhance visibility and market presence.
- Assisted in managing vendor and stakeholder relationships to facilitate project workflow and achieve positive sales results.
- Collaborated with C-level executives, property managers, and sales vendors to execute projects and events, contributing to company revenue and market expansion
- Evaluated market data to identify business gaps and enhance sales and operational efficiencies.
- Educated diverse stakeholders on benefits of 5G technology, promoting informed business decisions and supporting strategic initiatives.
Multi-Store General Manager
Verizon Wireless
Allen Park and Dearborn, MI
01.2019 - 01.2022
- Managed retail, business sales and operations across multiple locations to drive revenue growth, enhance employee and customer satisfaction.
- Facilitated development and implementation of cross-functional sales strategies to align with organizational market and national business objectives.
- Received Verizon's 'Race to the Finish' award (2020) and attained a top 10% regional sales ranking for exemplary performance.
- Supported the enhancement of training programs to promote skill development, team cohesion, and smooth adoption of operational and sales process changes.
Solutions Manager
Verizon Wireless
Dania, FL
01.2017 - 01.2019
- Led regional sales and operational strategies, consistently surpassing targets and enhancing channel profitability.
- Facilitated coaching and cross-training initiatives for sales teams to enhance customer service and technical support capabilities.
- Developed and implemented strategic processes to optimize team sales performance and productivity.
- Graduated from Verizon's Leadership Program, sharpening expertise in team development, project management, and scaling best practices.
Solutions Specialist
Verizon Wireless
Chicago, IL & North Miami, FL
01.2013 - 01.2017
- Supported the high-profile launch and operational opening of Verizon's largest US retail store, optimizing process efficiency.
- Boosted client satisfaction by managing customer escalations and providing tailored product and channel solutions.
- Developed localized sales strategies to meet team targets and improve overall channel productivity.
- Graduated from Verizon's 'Women of the World Career Development' program in 2017.
Retail Sales Consultant
AT&T Mobility
Lincolnwood, IL
01.2008 - 01.2011
- Collaborated with customer service to tailor operational solutions, enhancing client satisfaction and retention.
- Assisted clients with billing, service education, and technical troubleshooting to boost loyalty and reduce transaction friction.
- Delivered comprehensive post-sale care, consistently exceeding client expectations and optimizing cost efficiency.
- Ranked in the top 10% of sales part-time, demonstrating strong business acumen and project execution.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, ILMaster of Science - Business Management
Southern New Hampshire University
Manchester, NH05.2022
Skills
Strategy & Market Execution: Market Research and Knowledge, Marketing, Business Development, Business and Consumer Sales, Event Planning, Proposal Planning and Presentations, Financial & Data Acumen: Revenue Generation, Financial Management, Budgeting, Data Analysis, Negotiation and Sales closing, Lead generation and Consultive sales
Relationship building: Cross-Channel Collaboration, Human Resources, Training & Development, Client Relations, Technical Support and Troubleshooting, Complaint handling and Resolution Techniques, Stakeholder Alignment, Channel and Vendor Management
Operations & Project Flow: Strategic Planning, Operations, Project Management , Process Improvement, Problem solving and resolution
Systems & Tools: Microsoft Office, AI tools, Sales support Platforms, CRM Systems, Retail & Consumer Channel Systems, System Implementation Projects
Timeline
Client Executive
Verizon Wireless
08.2022 - Current
Multi-Store General Manager
Verizon Wireless
01.2019 - 01.2022
Solutions Manager
Verizon Wireless
01.2017 - 01.2019
Solutions Specialist
Verizon Wireless
01.2013 - 01.2017
Retail Sales Consultant
AT&T Mobility
01.2008 - 01.2011
Master of Science - Business Management
Southern New Hampshire University
Bachelor of Science - Business Management
DePaul University