Chanel Meredith
Iowa City,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Program Director
Big Brothers Big Sisters Of Johnson County
06.2016 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Developed and implemented program evaluation systems to assess program impact.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
Mentoring Specialist Fundraising
Big Brothers Big Sisters Of Johnson County
06.2001 - 05.2016
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with key clients and partners to drive growth.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Leader of Guest Services
Target Corporation
06.1998 - 05.2001
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA05.1998
Skills
- Operations Oversight
- Effective Leader
- Understanding of Human Resources
- Customer Service Experience
- Policy Implementation
- Administration Knowledge
- Policy and Procedure Improvements
- Strategic Planning
- Program Leadership
- Customer Service
Timeline
Program Director
Big Brothers Big Sisters Of Johnson County
06.2016 - Current
Mentoring Specialist Fundraising
Big Brothers Big Sisters Of Johnson County
06.2001 - 05.2016
Team Leader of Guest Services
Target Corporation
06.1998 - 05.2001
Bachelor of Arts - Psychology
University of Iowa
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