Chanel Morgan
Charlotte,NC
Summary
Professional advocate with robust legal knowledge and strong analytical abilities. Proven track record in client representation, legal research, and case management. Adept at collaborating with teams to achieve desired outcomes, adaptable to evolving needs. Skilled in negotiation, communication, and conflict resolution. Reliable and results-driven with focus on delivering impactful solutions.
Overview
14
14
years of professional experience
Work History
Collections Advocate
GM Financial
01.2019 - Current
- Working collaboratively in a team and virtual setting by meeting the expectations of the company and the customers
- Contacting customers individually to establish payment arrangements and payment deferrals that are sufficient to bring the customers account current
- Strategically authenticating customer accounts by ensuring the necessary information is updated on file for customers
- Focusing on company results by creating solutions that retain customers for life
- Exceeding company metrics by effectively striving for operational excellence
Financial Crimes Specialist II
Wells Fargo
01.2016 - 12.2018
- Analyzing data by examining transactions on debit and credit card purchases on customer accounts
- Using key components to determine if there were charges that stood out as fraud
- Contacting customers on inbound and outbound calls to verify the accuracy of transactions as a measure of bank fraud protection
Customer Service Representative
Host Marriot Services
01.2011 - 12.2014
- Greeting customers with a warm welcoming attitude
- Assisting customers with orders, refunds, and exchanges
- Resolving customer complaints
Education
Bachelor’s - Bachelors of Science in Psychology
North Carolina Central University
Durham, NC01.2023
High School Diploma -
Mallard Creek High School
Charlotte, NC01.2012
Skills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Mentorship
- Policy development
Affiliations
- Volunteering with GM Financial by partnering with the March of Dimes campaign.
- Volunteering with the Second Harvest Food Bank.
- Volunteering Grier Heights community back to school drive.
- Member of The Omega Nu Lambda.
- Member of Golden Key International Honour Society.
- Member of the National Society of Leadership and Success.
Timeline
Collections Advocate
GM Financial
01.2019 - Current
Financial Crimes Specialist II
Wells Fargo
01.2016 - 12.2018
Customer Service Representative
Host Marriot Services
01.2011 - 12.2014
High School Diploma -
Mallard Creek High School
Bachelor’s - Bachelors of Science in Psychology
North Carolina Central University
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