Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Etheredge

Charlotte

Summary

Dynamic Account Representative at GM Financial with a proven track record in customer engagement and account management. Skilled in CRM proficiency and regulatory compliance, I enhance customer satisfaction by implementing tailored account plans. Committed to fostering strong relationships, I effectively manage multiple accounts while achieving individual customer goals.

Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.

Overview

24
24
years of professional experience

Work History

Account Representative

GM Financial
11.2001 - Current

I work to increase customer satisfaction and trust through company tested resolutions, concerns and challenges. Contact customers from que to assist in their loan needs. Help customers to understand the loan details and perfectives. Keep detailed account records of customer interactions and implement customized account plans for individual customer needs.

Manage multiple accounts while maintaining a strong relationship with our customers.

Education

High School Diploma -

South Caldwell High School
Hudson, NC
06-1981

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Goal oriented
  • Account reconciliation
  • Regulatory compliance

Timeline

Account Representative

GM Financial
11.2001 - Current

High School Diploma -

South Caldwell High School