Delta
Chanel Schalk
California,Kentucky
Summary
Qualified customer service agent with many years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator in a demanding call center environment as a Customer Service Representative. Organized and efficient, focused on creating a positive travel experience for all passengers. Brings in-depth knowledge about Delta Air Lines, along with superb problem solving and conflict resolution capabilities. Familiar with Delta term, along with point and click system known as SNAPP.
Overview
18
18
years of professional experience
Work History
Gate Agent
Delta Air Lines
Hebron, KY
06.2010 - Current
- Answered multiple questions per day by addressing customer inquiries, solving problems and providing new flight information.
- Provided an elevated customer experience to all loyal Delta Sky miles members.
- Recommended, selected and helped locate different routing based on customer requests.
Dispatcher
Utilicom South
Florence, KY
04.2007 - 06.2010
- Scheduled weekly pickups, deliveries, and appointments with customers.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Troubleshoot and resolved customer inquiries and complaints about cable in a timely and empathetic manner.
- Processed daily invoices and billed renewed invoices to customers.
- Learned, referenced and applied product knowledge information.
- Set up and explained new membership contracts.
Education
High School Diploma - undefined
Campbell County High School
Alexandria, KY2009
All Basic Credits - Basic Education
Gateway Technical Community College
Edgewood, KY2010
Diploma - Microsoft Office
Interactive Technology College
Newport, KY2013
Skills
- Exceptional communication skills
- MS Windows proficient
- Strong client relations
- Credit card processing
- Multi-line phone talent
- [50] WPM typing speed
- Team player
- Computer-savvy
- Skilled in call center operations
- Persuasive speaker
- Active listening skills
- Passion for travel
- Familiar with most aircrafts
- Calm under pressure
- Friendly
- Customer service specialist
Timeline
Gate Agent
Delta Air Lines
06.2010 - Current
Dispatcher
Utilicom South
04.2007 - 06.2010
High School Diploma - undefined
Campbell County High School
All Basic Credits - Basic Education
Gateway Technical Community College
Diploma - Microsoft Office
Interactive Technology College
Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Habitat for Humanity
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementPaid time offFlexible work hoursWork-life balancePaid sick leaveHealthcare benefitsWork from home option401k matchStock Options / Equity / Profit SharingPersonal development programs4-day work weekTeam Building / Company RetreatsQuote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Software
Languages
English
Native or Bilingual
Interests
Travel
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Keefe GordonKeefe Gordon
Ramp Agent at Delta Air Lines, IncRamp Agent at Delta Air Lines, Inc
Penisimani PonitiniPenisimani Ponitini
Ramp Agent at Delta Air Lines, IncRamp Agent at Delta Air Lines, Inc
Rich TibayanRich Tibayan
Supply Attendant/Logistics at Delta Air LinesSupply Attendant/Logistics at Delta Air Lines
Kaitlyn HendersonKaitlyn Henderson
CNA at The Seasons @ Alexandria BLC CommunityCNA at The Seasons @ Alexandria BLC Community