KYANNA PAYNE
ATLANTA,US
Summary
Customer Service Representative with 6 years of experience in enhancing customer satisfaction and streamlining processes in the airline and finance industries. Proficient in customer support, software troubleshooting, and negotiation, consistently achieving high performance ratings and positive feedback. Committed to fostering teamwork and implementing innovative solutions to improve service efficiency and customer loyalty.
Overview
5
5
years of professional experience
Work History
Gate Agent
Spirit Airlines
03.2024 - Current
- Assign seats, prepare boarding passes and check baggage
- Streamline passenger boarding processes, enhancing on-time departures
- Resolve customer issues swiftly, ensuring positive travel experiences
- Meticulously manage flight manifests and baggage tracking
- Implement efficient check-in procedures, reducing wait times and improving customer satisfaction
- Foster teamwork among ground crew, flight attendants, and pilots
- Coordinate seamlessly with various departments to ensure smooth flight operations
- Drive customer service excellence, leading to improved passenger feedback
- Implement strategies to boost ancillary sales at the gate
- Propose and execute creative solutions for common gate issues
- Adapt quickly to new airline policies and technologies, enhancing operational efficiency
Customer Support Representative
American Honda Finance Corporation
08.2021 - 02.2024
- Ensure policy compliance, enhancing operational integrity and customer trust
- Negotiate account resolutions, boosting customer satisfaction and loyalty
- Communicate clearly, ensuring consistent and effective customer interactions
- Analyzed customer situations to effectively use holds and promises, optimizing account management strategies
- Developed tailored communication approaches, adapting speed and tone to diverse customer needs for improved resolution rates
- Streamlined account resolution processes, leading to improved customer satisfaction rates and reduced processing times for complex cases
Customer Service Representative
Delta Airlines
08.2019 - 05.2021
- Streamlined check-in processes, significantly decreasing wait times
- Consistently exceeded customer service targets, earning top performance ratings
- Managed flight bookings, minimizing errors and maximizing customer satisfaction
- Developed comprehensive knowledge of airline policies
- Provided empathetic assistance during flight disruptions, turning potentially negative experiences into positive ones
- Received frequent commendations
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Harry S Truman
Taylor, MI06.2011
Skills
- Sales
- Customer support
- Negotiation
- Technical support
- Software troubleshooting
- Stocking
- IVR
- Cash register
- Cash handling
- Customer service
- Computer skills
- Communication skills
- Problem solving
- Multitasking
- Empathy
- Adaptability
- Time management
- Conflict resolution
- Data entry
- Airline reservation systems
- Airport safety regulations
- Travel documentation verification
Timeline
Gate Agent
Spirit Airlines
03.2024 - Current
Customer Support Representative
American Honda Finance Corporation
08.2021 - 02.2024
Customer Service Representative
Delta Airlines
08.2019 - 05.2021
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Harry S Truman