Josh Stallworth
Atlanta,GA
Summary
A candidate with experience in a variety of customer service positions, including barista, busser, cashier, gaming expert, and insurance agent. Seeking a full-time position that offers professional challenges and opportunities for growth. Able to establish rapport with clients, manage time effectively, close sales agreements, and creatively solve problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent - Agent Supervisor
Globe Life Liberty National Insurance Co.
02.2022 - 08.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Server
Cheesecake Factory Inc
02.2017 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep the dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Independent Professional Gamer
Vision Esports
01.2017 - 12.2018
- Played professional online games around the world.
- Designed and ran a YouTube channel
- Run the YouTube channels - Cardfight Empire and LetsPlaysAnimes
- Operated a small store of gaming products from Cardfight Empire
- Was crowned national champion of the game "Cardfight Vanguard" for 3 years I played the game as one of the US National representatives for the World Championship
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Promoted positive attitude and competitive spirit during training and gameplay.
Sushi Artisan
Benihana Restaurant
06.2016 - 02.2017
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Pleasantly welcomed patrons entering the sushi bar, offering to explain menu options.
- Placed orders to restock items before supplies ran out.
- Accurately totaled, processed, and collected payments from guests using point-of-sale- systems with excellent accuracy levels.
Professional Gamer
Supergamesinc
08.2015 - 05.2016
- Competed professionally in online gaming and traveled to compete.
- Discovering new strategies through research and community discussions, then practicing those strategies in-game.
- Practiced specific techniques and skills I may need to excel.
- Vanguard Expert - competed in leagues and teams.
- Created and discussed strategy with others and tried out new games to hone my skills and discover new strengths and or weaknesses.
Busser/Food Runner
Topgolf USA
06.2014 - 07.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning the table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
Barista
Starbucks
11.2014 - 04.2015
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Alpharetta High School
Alpharetta, GA2014
Skills
- Point of Sale (POS) System Operation
- Mathematical Aptitude
- Sales
- Networking
- Cross-Selling Products and Services
- Social Perceptiveness
- Customer Retention Strategies
- Customer Relations
- Order Accuracy
- Works well under pressure
- Product and Service Sales
- Money Handling
Certification
Officially Licensed Georgia Insurance Agent
Timeline
Agent - Agent Supervisor
Globe Life Liberty National Insurance Co.
02.2022 - 08.2023
Server
Cheesecake Factory Inc
02.2017 - 01.2022
Independent Professional Gamer
Vision Esports
01.2017 - 12.2018
Sushi Artisan
Benihana Restaurant
06.2016 - 02.2017
Professional Gamer
Supergamesinc
08.2015 - 05.2016
Barista
Starbucks
11.2014 - 04.2015
Busser/Food Runner
Topgolf USA
06.2014 - 07.2015
High School Diploma -
Alpharetta High School
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