Jared Mullins
Copperas Cove,TX
Summary
Personable and proactive individual with deep understanding of customer service, paired with strong communication and organizational skills. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
17
17
years of professional experience
Work History
Leasing Agent
Hattaway Properties, Inc
06.2014 - 12.2024
- Streamlined leasing procedures, increasing efficiency in handling contracts for more than 300 units
- Stayed ahead of upcoming paperwork requirements by proactively monitoring calendar
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
General Manager
Boston's Gourmet Pizza
09.2013 - 05.2014
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Conducted periodic performance reviews to assess employee performance
- Set team performance targets to motivate and reward staff
- Deployed solid budget control strategies to achieve revenue and profit targets
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives
- Implemented inventory procedures reducing bars cost to 4.2%
- Developed advertising campaigns or sales promotions to increase brand awareness
- Evaluated supplier performance by price, quality and on-time delivery; Keg 1 O'Neal, Jack Hilliard, Mikeska, Wasserstrom and Sysco
Bar Manager
Old Chicago
07.2012 - 09.2013
- Maintained a beer inventory of 110+ beer selections from across the globe
- Increased bar sales 1.9%
- Created new beverage and drink recipes
- Controlled costs and properly rotated inventory, minimizing waste and moving older products
- Staffed bar with appropriate coverage for slow, busy and special event shifts
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
- Coordinated bar services for private events with large groups
- Oversaw budgets, ordered supplies and controlled use for maximum value
- Built rapport with beverage distributors to support timely inventory replenishment and favorable costs
- Recruited and trained new bar staff to provide optimal coverage during busy periods
- Set and enforced performance standards to keep consistent, high-quality environment
Bartender/Server
Olive Garden
01.2010 - 07.2012
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Coordinated delivery of attractive Italian food at the proper temperature and time to all guests
- Cleaned, organized and replenished supplies to maintain bar appearance
- Checked identification before serving alcohol to comply with state and federal laws
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Recommended current products and limited promotions to upsell beverage orders
- Tracked drinks and processed payments using POS system
General Manager
Comfort Suites
01.2008 - 12.2010
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques
- Directed employee selection, retention and continuous improvement
- Conducted periodic performance reviews to assess employee performance
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Set prices or credit terms for goods or services based on forecasts or customer demand
Education
Liberal Arts -
Texas A&M University
College Station, TXManager Training - Restaurant Management
Boston's Gourmet Pizza
Dallas, TX09.2013
Manager in Training - Restaurant Management
Old Chicago
Conway, AR07.2012
High School - Honors
Copperas Cove High School
Copperas Cove, TX05.1998
Skills
- Customer Service
- Staff Supervision
- Expense Control
- Employee Development
- Goal-oriented mindset
- Telephone and email etiquette
- Inventory control and record keeping
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Food service background
- Labor and food cost control
Timeline
Leasing Agent
Hattaway Properties, Inc
06.2014 - 12.2024
General Manager
Boston's Gourmet Pizza
09.2013 - 05.2014
Bar Manager
Old Chicago
07.2012 - 09.2013
Bartender/Server
Olive Garden
01.2010 - 07.2012
General Manager
Comfort Suites
01.2008 - 12.2010
Manager Training - Restaurant Management
Boston's Gourmet Pizza
Manager in Training - Restaurant Management
Old Chicago
High School - Honors
Copperas Cove High School
Liberal Arts -
Texas A&M University
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