Nur Hossain
Saint Paul,MN
Summary
Motivated Individual with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Omni Hotels & Resorts
Eagan, MN
07.2022 - Current
- Greeted customers in a professional and friendly manner.
- Processed payments, cashiering duties and credit card transactions accurately.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Manager in Training
Omni Hotels & Resorts
Eagan, MN
07.2022 - 01.2024
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Server
The Lalit Golf & Spa Resort
Pololem, Goa
05.2018 - 04.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
Education
Bachelor of Arts - Hospitality Administration And Management
SBIHM School of Managment
India07-2021
Skills
- Multitasking and time management
- Guest services
- Supervisory skills
- Point of sale (POS) system operation
- Opera System
- Computer skills
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Front Desk Agent
Omni Hotels & Resorts
07.2022 - Current
Manager in Training
Omni Hotels & Resorts
07.2022 - 01.2024
Server
The Lalit Golf & Spa Resort
05.2018 - 04.2021
Bachelor of Arts - Hospitality Administration And Management
SBIHM School of Managment
Similar Profiles
Prachi JoglekarPrachi Joglekar
Summer Intern at Omni Hotels & Resorts- Omni Amelia Island ResortSummer Intern at Omni Hotels & Resorts- Omni Amelia Island Resort
Mame Maty MbayeMame Maty Mbaye
Guest Services Associate at Omni Hotels & ResortsGuest Services Associate at Omni Hotels & Resorts
KENZLEE ROTHENBERGKENZLEE ROTHENBERG
Server at Omni Hotels & ResortsServer at Omni Hotels & Resorts