Maria Danielis
Key West,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Gate Agent
Unifi
Key West, FL
05.2024 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Sold, printed and reissued available tickets to customers at check-in.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
Host
Seven Fish
Key West, FL
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Salesperson
Old Town Bakery
Key West, FL
06.2023 - 05.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines and utensils.
- Controlled line and crowd with quick, efficient service.
- Packaged bagels, muffins and other food items for customer purchase.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Line Cook
Temp By The Saint Hotel
Key West
12.2022 - 08.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Bartender
The Saint Hotel
Key West, FL
05.2020 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Sales Associate
Ron Jon Surf Shop
Key West, FL
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Business Administration
Universidad De Quilmes
Argentina 03.2026
High School Diploma -
San Juan Pablo II
Argentina12.2018
Skills
Strong Work Ethic
Customer service expertise
Telephone reception
Flight schedule coordination
Multitasking proficiency
Team Collaboration
Adaptable to change
Exceptional communication
Reservation coordination
Foreign language skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Gate Agent
Unifi
05.2024 - Current
Host
Seven Fish
10.2023 - Current
Sales Associate
Ron Jon Surf Shop
09.2023 - 03.2024
Salesperson
Old Town Bakery
06.2023 - 05.2024
Line Cook
Temp By The Saint Hotel
12.2022 - 08.2023
Bartender
The Saint Hotel
05.2020 - 07.2023
No Degree - Business Administration
Universidad De Quilmes
High School Diploma -
San Juan Pablo II