Summary
Overview
Work History
Education
Skills
Timeline
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CHANEL SOWARD

Snellville,GA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Bus Manager

Gwinnett County Public Schools
04.2013 - Current
  • Remained in compliance with local, state and federal laws as it pertains to confidentiality and safety of each student
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Streamlined communication between drivers, dispatchers, and passengers to ensure timely pickups and dropoffs.
  • Increased rider safety with thorough driver training and performance evaluations.
  • Boosted customer loyalty by addressing concerns promptly and providing exceptional service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Call Center/Accounting Specialist

Atlanta Carpet & Air Duct
12.2012 - 04.2013
  • Managed and scheduled meetings and appointments for field technicians
  • Provided general office support and direct Administrative assistance
  • Created employee files for new hires, monitored timekeeping and provided payroll support
  • Generate customer interest in company's products and/or services
  • Worked to resolve any issues/concerns in order to retain loyal business and increase satisfaction
  • Input financial data and produced reports using Quickbooks
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Lead Teacher

Kids Come First ELC
03.2009 - 12.2012
  • Created and maintained welcoming, friendly, engaging and nurturing classroom environment
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Maintained confidential files and records on individual children, including daily observations, medical information, and medications administered
  • Collaboratively work with other staff members and management team for strategies to promote intellectual development of students and company growth

Unit Clerk

University of Michigan Hospital
01.2007 - 12.2009
  • Provided Unit Secretarial, Administrative, and Clerical support to Admissions, Nursing staff, and Physicians
  • Answered multi-line telephone system, provided information, and directed calls.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Facilitated timely transfer of patients within facility by coordinating bed assignments and communicating with appropriate departments.
  • Provided excellent customer service to patients and families on multiple units
  • Use of Carelink automated system to input Physician orders, new admissions, discharges, lab requisitions, dietary orders, medical devices and transfers patients

Education

High School Diploma -

Ferndale High School
Ferndale, MI
06.1998

Skills

  • Customer Service Relations
  • Payroll Management
  • Document Management
  • Filing & Data Entry
  • QuickBooks
  • Account Payable & Receivable
  • Records Management
  • Invoicing/Collections
  • Administrative/Office Management
  • Relationship Building
  • HIPAA
  • Confidential Correspondence
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Process Improvement
  • Microsoft Office Suites
  • Data Integrity
  • Strategic Planning
  • Training & Development
  • Payment Processing
  • Call center experience
  • Customer satisfaction measurement
  • Live chat support

Timeline

Bus Manager

Gwinnett County Public Schools
04.2013 - Current

Call Center/Accounting Specialist

Atlanta Carpet & Air Duct
12.2012 - 04.2013

Lead Teacher

Kids Come First ELC
03.2009 - 12.2012

Unit Clerk

University of Michigan Hospital
01.2007 - 12.2009

High School Diploma -

Ferndale High School

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CHANEL SOWARD