CHANEL WHITE
Birmingham,AL
Summary
Currently looking to transition from customer service and seeking a full-time role in the field of information technology. Recently completed the Google IT support professional certificate – an eight month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, systems administration, security, and includes evaluative of hands-on assessments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MELLOHOME CONCIERGE
LOANDEPOT
08.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensures performance of all duties in accordance with company’s policies and procedures, all U.S. states and federal laws and regulations, wherein the company operates.
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, Visio, MS Project and Outlook.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Generates over 20% of companies income on monthly basis
CUSTOMER LENDING REPRESENTATIVE
LOANDEPOT
11.2020 - 08.2021
- Communicated with management when customer issues escalated and worked to find resolutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 300 calls per day in busy, fast-paced office for customers looking to refinance or purchase.
- ·Knowledge of loan types and how to calculate LTV/CLTV
- Remained updated with latest information related to mortgage products and services being offered.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Top performer in sales on team for 5 consecutive months
ONLINE CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
08.2019 - 10.2020
- Ensures comprehensive business execution plans are in place across key initiatives, helps build management processes and routines to monitor and drive execution, and develops metrics and reporting to track progress and provide clarity and transparency
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, Visio, MS Project and Outlook
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Documented and updated customer records in CIV to record interactions and facilitate follow-up.
CUSTOMER SERVICE AGENT
ENVOY AIR
06.2017 - 08.2019
- Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
- Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
- Conduct agent observations and associate activities
- Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
- Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
- Assist management in completion of administrative duties and to acts as a company representative when assigned
- Use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in immediate area
- Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
- Ability to learn and utilize complex computer systems such as SABRE
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2016
Cosmetology - Cosmetology
T.A. Lawson State Community College
Birmingham, AL05.2018
No Degree - Technical Support Fundamentals
Google
Skills
- Problem Anticipation and Resolution
- Business Services
- Promotional Information
- Comparative Market Analysis
- Property Assessments
- Recruiting Clients
- Market Tracking and Research
- Sales Pipeline Management
- Fare and Fee Calculations
- Accommodation Planning
- Computer Reservation Software
- Salesforce
- Hardware and Software Repair
- Technical Troubleshooting
Certification
- Information Technology Support, Google - 8 months
Timeline
MELLOHOME CONCIERGE
LOANDEPOT
08.2021 - Current
CUSTOMER LENDING REPRESENTATIVE
LOANDEPOT
11.2020 - 08.2021
ONLINE CUSTOMER SERVICE REPRESENTATIVE
WELLS FARGO
08.2019 - 10.2020
CUSTOMER SERVICE AGENT
ENVOY AIR
06.2017 - 08.2019
High School Diploma -
Pleasant Grove High School
Cosmetology - Cosmetology
T.A. Lawson State Community College
No Degree - Technical Support Fundamentals
Google
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