Chanell Gales

Manage a high volume of inbound customer calls while providing accurate policy information and account assistance.

Resolve billing, policy, and coverage inquiries while maintaining professionalism and empathy.

Recommend products and policy options based on customer needs.

Utilize CRM and claims management software to update customer records accurately.

Meet productivity, quality, and customer satisfaction performance goals in a remote environment.

Keywords: Customer Service • Insurance • CRM • Claims Processing • Data Entry • Remote Support • Communication

Delivered compassionate, patient-centered care in a fast-paced healthcare environment.

Assisted nurses with patient assessments, vital signs, daily living activities, and clinical documentation.

Maintained accurate patient records using Electronic Health Records (EHR).

Educated patients on treatment plans and discharge instructions.

Collaborated with physicians, nurses, and interdisciplinary teams to improve patient outcomes.

Ensured compliance with HIPAA and infection control protocols.

Assisted nursing staff with patient care activities, ensuring comfort and safety.

Monitored and recorded vital signs to support clinical assessments.

Keywords: Patient Care • EHR • Medical Records • HIPAA • Clinical Support • Healthcare

• Scheduled appointments, coordinated patient check-in/check-out, and maintained provider calendars.
• Verified insurance information and collected patient documentation.
• Maintained confidential medical records while ensuring HIPAA compliance.
• Improved patient flow through effective scheduling and communication.
• Delivered outstanding customer service that increased patient satisfaction.
• Answered multi-line phone systems and coordinated communication between providers and patients.
• Keywords: Customer Service • Insurance • CRM • Claims Processing • Data Entry • Remote Support • Communication