Chanelle Collado
Cleveland,OH
Summary
Experienced Office Supervisor and administration professional with six years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
National General Insurance Company
11.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.00
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Supervisor
LAZ Parking
06.2016 - 11.2019
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted management with special projects to complete all tasks by deadlines.
- Collaborated in timely processing of billing and accounts receivables.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Accounts Receivable Clerk
Better Metal
02.2013 - 04.2016
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Education
No Degree -
Motlow State Community College
Smyrna, TNSkills
- Account Management
- Payment Processing
- Customer Service
- Data Entry
- De-Escalation Techniques
- Account Updating
- Active Listening
- Call Center Experience
- Customer Focus
- Product Knowledge
- Multitasking
Timeline
Customer Service Representative
National General Insurance Company
11.2020 - Current
Administrative Supervisor
LAZ Parking
06.2016 - 11.2019
Accounts Receivable Clerk
Better Metal
02.2013 - 04.2016
No Degree -
Motlow State Community College
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