Chanelle Moore
Peoria,AZ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, records and front desk management. Offers successful career history in customer service comprising more than 3 years.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Dignity Health St Joseph's Medical Center
08.2022 - 12.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Hostess
The Cheesecake Factory
02.2022 - 06.2022
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Guest Advocate
Target
11.2020 - 01.2022
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Education
GED -
Glendale Community College
Glendale,AZSkills
- Payment Collection
- Records Management
- Insurance Verification
- Reminder Calls
- Telephone Etiquette
- Electronic Health Records
- Attention to Detail
- Time Management
- Organizational Skills
- Conflict Resolution
- Excellent Customer Service and Care
Timeline
Medical Receptionist
Dignity Health St Joseph's Medical Center
08.2022 - 12.2023
Hostess
The Cheesecake Factory
02.2022 - 06.2022
Guest Advocate
Target
11.2020 - 01.2022
GED -
Glendale Community College