Chanelle Patterson
Clinton,MD
Summary
Diligent Administrative Assistant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster a welcoming environment.
Overview
1
1
Language
4
4
years of professional experience
Work History
Receptionist/Administrative Assistant
Bracewell
Washington, DC
05.2026 - Current
- Welcome clients, visitors, and deliveries warmly and professionally.
- Notify attorneys, paralegals, or staff immediately when their visitors arrive.
- Issue visitor badges, track guest logs, and enforce office security and confidentiality protocols.
- Escort guests to conference rooms and arrange refreshments
- Scheduled appointments, coordinated calendars, and maintained accurate front-desk records.
- Streamlined visitor check-in workflows to improve front-desk efficiency and reduce wait times.
- Handled incoming and outgoing correspondence, deliveries, and confidential documents accurately.
- Monitored office supplies, reordered materials, and maintained consistent front-office readiness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer, screen, and route high volumes of incoming calls to the appropriate attorney or department.
- Record clear, accurate messages and deliver them promptly via email or internal messaging.
- Provide general, non-legal information to callers while protecting client and firm confidentiality
Temporary Office Clerk
Beacon Hill Associates
Washington, DC
07.2022 - 03.2025
- Timely transmission, delivery and receipt of information such as mail, supplies and equipment.
- Coordinated operation of mail, fax, and photocopy equipment; managed shipping and receiving of applications and supported printing requests.
- Acted as liaison between service vendors and office maintenance management to ensure timely resolution of issues.
- Responded to service calls from attorneys and staff about maintenance and cleaning issues; contacted service vendors for prompt service.
- Provide on the ground support to the Records Department with retrieval and pick up of files.
- Ordered office supplies to support daily operations. to include, but not limited to, coffee, office supplies, water, etc.
- Set up, maintain, and clean conference rooms and other public areas.
- Assist with conference room, office and furniture setups and delivery.
- Assist with special projects as requested.
- Moved office furniture and files.
- Logged postage details into the Billback system for accurate tracking. into Billback
- Processed daily data entry and maintained accurate records across multiple administrative systems.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Office Coordinator/Administrative Assistant
Education Development Center
Washington, DC
07.2022 - 03.2025
- Maintain accurate visitor logs including sign-in and out sheets
- Maintain accurate visitor logs including sign-in and out sheet
- Assisted Vice President with administrative tasks.
- Perform other duties to assist with the overall balance of project workload such as ordering office supplies for the office, purchasing IT equipment for new employees, etc.
- Assist with event planning with project coordinators.
- Coordinated with project coordinators to plan and execute successful events.
- Processed vendor invoices, maintained bank reconciliations, and contributed to preparation of monthly financial reports.
- Process credit card reconciliations, EFTS & ACHs
- Tracked office supplies, ordered materials, and resolved vendor issues to keep operations running smoothly.
- Prepared meeting agendas, compiled materials, and distributed follow-up notes for timely action.
- Supported onboarding tasks, including workspace setup, access requests, and new hire coordination.
- Improved office workflows by standardizing procedures and supporting staff with daily administrative needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
Education
High School Diploma -
Friendship Collegiate Academy
Washington, DC06-2010
Skills
- Call management
- Visitor management
- Scheduling
- Time management
- Data management
- Office administration
- Administrative support
- Data management
- Customer/Client relations
- Customer engagement
- Organizational skills
- Switchboard operation
- Customer engagement
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 105 employees.
Languages
English
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Bracewell
05.2026 - Current
Temporary Office Clerk
Beacon Hill Associates
07.2022 - 03.2025
Office Coordinator/Administrative Assistant
Education Development Center
07.2022 - 03.2025
High School Diploma -
Friendship Collegiate Academy