Chanelle Smiley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Deltona Water
01.2024 - Current
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
The Center at Deltona
11.2018 - 11.2024
- Assessed customer needs to provide assistance and information on product features.
- Handle customer payments (Cash, Poynt System, Check, Money Order)
- Coordinate public and private events
- Organize files and ensure all files are accurate and up to date
- Assist with building digital layouts when needed
- Assist with entering financials into Munis when needed
- Coordinate bars and assist bartenders during events
- Coordinate with the West Volusia Regional Chamber of Commerce as the Chair of the Events Committee, with large events held at The Center and various locations
- Assisted & trained teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Front Desk Agent
Country Inn & Suites
01.2017 - 12.2018
- Assist guests with room and hotel information
- Book, Change, Adjust hotel reservations
- Handle cash and deposits
- Clean front desk area and assist housekeeping when needed
- Ensure guest satisfaction and maintain #1 status.
Assistant Manager
Wendy's
10.2014 - 10.2017
- Manage employees
- Create employee work schedule and training schedule
- Create invoices and truck orders
- Manage cash and maintain safe
- Manage subordinate managers and train and coach on policies and procedures
Education
Events and Marketing Management
Daytona State College
DeLand, FLHigh School Diploma -
Deltona High School
Deltona, FL05.2011
Skills
- Cash Handling Accuracy
- Problem-Solving
- Sales Goals Attainment
- Time Management
- Verbal and Written Communication
- Customer- and Service-Oriented
- Outgoing Personality
- Microsoft Office
- Cash & Deposits
- Multitasking
- Customer Service (15yrs)
- POS System Operation
Affiliations
- Membership Chair, Rotaract Club of Deland (2023 - present)
- Member, Rotaract Club of Deland (2022 - present)
- Events Committee Chair, WV Regional Chamber of Commerce (2021 - 2022)
Certification
- ServeSafe Certification- 2022
- TIPS Alcohol Certification - 2022
Timeline
Customer Service Representative
Deltona Water
01.2024 - Current
Sales Associate
The Center at Deltona
11.2018 - 11.2024
Front Desk Agent
Country Inn & Suites
01.2017 - 12.2018
Assistant Manager
Wendy's
10.2014 - 10.2017
Events and Marketing Management
Daytona State College
High School Diploma -
Deltona High School
Similar Profiles
MICHAEL HIPPO JRMICHAEL HIPPO JR
CTE Facilitator at Deltona High SchoolCTE Facilitator at Deltona High School
Joshua SievertJoshua Sievert
Lieutenant Paramedic at City of Deltona Fire RescueLieutenant Paramedic at City of Deltona Fire Rescue
Robert GonzalezRobert Gonzalez
Emergency Room Registered Nurse at Halifax Health of DeltonaEmergency Room Registered Nurse at Halifax Health of Deltona
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T