Kaitlyn Watkins
Fort Lauderdale
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through exceptional service and relationship building. At Ross Dress for Less, mastered cash handling accuracy and problem-solving, contributing to a positive shopping environment. Skilled in both teamwork and cash register operation, adept at meeting diverse customer needs and driving brand loyalty.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Valor Global
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Associate
Ross Dress for Less
09.2024 - 10.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Rainbow Shops
12.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Burger King
06.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Northeast High School
Fort Lauderdale, FL06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Brand promotion
- Sales trends
- Dining area maintenance
- Friendly and outgoing
- Verbal and written communication
- Merchandising
Timeline
Customer Service Representative
Valor Global
10.2024 - Current
Sales Associate
Ross Dress for Less
09.2024 - 10.2024
Sales Associate
Rainbow Shops
12.2023 - 08.2024
Cashier
Burger King
06.2022 - 11.2022
High School Diploma -
Northeast High School
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