Chang Hoon Oh
LOSANGELES,CA
Summary
Driven server with a proven track record in exceptional customer service and guest engagement. Skilled in upselling and maintaining high standards of food safety, contributing to repeat business and customer loyalty.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Server
I Hop
Los Angeles, CA( LAX )
01.2023 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Dennys Restaurant
Los Angeles, CA
01.2017 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Contributed to inventory management by monitoring stock levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Kitchen
Share Tea
Westwood, CA
01.2021 - 07.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Making Boba, various kinds of toppings including Honey Jelly, Pudding Jelly, Creamer, Spicy peech etc.
Licensed Acupuncturist
Young S Kim Acupuncture
Los Angeles, CA
01.2005 - 01.2020
- Delivered personalized acupuncture treatments to improve patient well-being and alleviate pain.
- Developed and implemented treatment plans based on comprehensive patient assessments.
- Educated patients on holistic health practices and lifestyle modifications for optimal recovery.
- Mentored junior staff in acupuncture techniques and patient management protocols.
Server
Dennys Restaurant
Sand Canyon, CA
01.2015 - 01.2017
Server
Dennys
Canyon Country, CA
01.2011 - 01.2017
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders accurately, improving order accuracy and efficiency during peak hours.
- Trained and mentored new staff on menu knowledge, service standards, and proper cash handling procedures.
- Collaborated with kitchen staff to streamline communication, enhancing workflow between front and back of house.
- Implemented upselling techniques that contributed to increased average check totals through strategic recommendations.
- Resolved customer complaints swiftly, maintaining positive dining experiences and fostering loyalty among patrons.
- Maintained cleanliness and organization of dining area, adhering to health regulations and enhancing overall ambiance.
- Participated in team meetings to discuss operational improvements, contributing ideas that enhanced service delivery processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cook / Cashier
Four Season Cafe
Santa Clarita, CA
01.2011 - 03.2011
- Prepared diverse menu items using fresh ingredients, ensuring quality and taste consistency.
- Managed kitchen operations, overseeing food preparation and presentation standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented food safety protocols, maintaining compliance with health regulations.
Education
Master of Science - Acupuncture And Oriental Medicine
South Baylo University
Anaheim, CA01-2003
Bachelor of Arts - English
Pusan University of Forien Studies
Pusan Korea01-1989
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Suggestive selling
- Foreign language proficiency
Languages
Spanish
Limited Working
Korean
Native or Bilingual
Timeline
Server
I Hop
01.2023 - Current
Kitchen
Share Tea
01.2021 - 07.2026
Server
Dennys Restaurant
01.2017 - Current
Server
Dennys Restaurant
01.2015 - 01.2017
Server
Dennys
01.2011 - 01.2017
Cook / Cashier
Four Season Cafe
01.2011 - 03.2011
Licensed Acupuncturist
Young S Kim Acupuncture
01.2005 - 01.2020
Master of Science - Acupuncture And Oriental Medicine
South Baylo University
Bachelor of Arts - English
Pusan University of Forien Studies