Chani McKanna
Dumas,TX
Summary
Experienced leader skilled in team management, conflict resolution, and strategic planning. Maintains a positive work environment while driving high productivity and operational efficiency. Proven track record of enhancing team performance and optimizing operations.
Overview
10
10
years of professional experience
Work History
Shift Supervisor/ Pharmacy Tech
CVS Pharmacy
Dumas, TX
11.2023 - Current
- Maintained an engaging display for customers through strategic organization of merchandise.
- Ensured efficiency and precision in managing cash transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Trained staff on customer service best practices for improved interactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Caregiver/ Nanny
Mike and Lori Hayhurst
Dumas, TX
02.2020 - 09.2024
- Implemented individualized care plans to meet specific needs of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Delivered personal care services, promoting dignity and respect for individuals.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
ACC SPED Paraprofessional
DISD
08.2017 - 03.2024
- Support students with daily living skills.
Sales Associate
Blessings From Above
01.2015 - 07.2017
- Performed sales associate duties, aided customers, handled cash register transactions.
Education
9 month program -
Ace School OF massage therapy
01.2018
High School Diploma -
DUmas HIgh School
Dumas05.2016
Skills
- Communication
- Adaptability
- Time Management
- Collaboration
- Work Ethic
- Computer Skills
Timeline
Shift Supervisor/ Pharmacy Tech
CVS Pharmacy
11.2023 - Current
Caregiver/ Nanny
Mike and Lori Hayhurst
02.2020 - 09.2024
ACC SPED Paraprofessional
DISD
08.2017 - 03.2024
Sales Associate
Blessings From Above
01.2015 - 07.2017
9 month program -
Ace School OF massage therapy
High School Diploma -
DUmas HIgh School