CHANIA FOSTER

• Guide customers through tablet setup and connectivity options
• Support activation and pairing of wearable devices
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue
• Troubleshoot and resolve complex device or service issues
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
• Assist customers with transferring contacts, emails, and media
• Provide password resets with appropriate credential verification
• Activate and configure SIM or eSIM for device connectivity
• Assist with warranty claims and replacement processes
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
• Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons
• Provide hands-on demonstrations of devices and features to enhance value
• Support store resets for proper merchandising and operational readiness
• Maintain visual standards and product placement for optimal customer experience
• Inspects back-of-house to ensure clean, secure, and properly placed inventory
• Facilitate quick device swaps for customers
• Process equipment returns or exchanges efficiently while ensuring compliance

• Handle constant flow of high volume, incoming phone calls to resolve member inquiries
• Create and manage tickets/cases to help with any issues or concerns on the members' accounts
• Assist with online accounts, registration, and claims submission and/or denials
• Fully verify accounts to prevent fraud and protect HIPAA
• Respond to emails daily
• Support members with Flexible Spending Accounts, Health Reimbursement Accounts, and Commuter benefits
• Navigated multiple computer systems and applications and utilized search tools to find information

Administrative Assistant:

• Organize and label Word/Excel documents for streamlined access and retrieval
• Seal, label, and mail certified tax checks
• Distribute monthly rent checks for vendors
• Scan, code, label daily invoices and monthly perpetuals
• Perform additional responsibilities to ensure smooth workflow and team efficiency

Brokerage Coordinator:

• Monthly pull of sales data for Rebate and Brokerage reporting
• Maintain multiple spreadsheets
• Respond to emails daily
• Key all brokerage and rebates, including End User Rebates that are submitted for a check
• Work Gordon and Shamrock deductions for rebates
• Key all Sodexo credits toward broker commission checks
• Maintain and pay Re-Distributor sales to buying groups and brokers
• Pay miscellaneous marketing, broker fees, etc. when received and verified
• Distribute a bi-monthly report for Dairy Queen
• Key new customers into the Canopy system as well as maintain existing customer's information when requested
• Match and mail checks, file, backup and post checks weekly
• Request W9 forms and submit them to AP for vendor numbers
• Help others when needed and when workload is light

• Increase customer satisfaction by resolving device and/or service issues
• Answer customer telephone calls promptly, minimizing on-hold wait times
• Answer constant flow of incoming calls
• Offer advice and assistance to customers, paying attention to special needs or wants
• Process online orders, claims, and repairs
• Greet customers and offer assistance with merchandise selection, accessory selection, and purchase completion

Bank Teller:

• Process customer account transactions in person and by mail
• Receive deposits, loan payments, and issue withdrawals
• Establish and maintain relationships with members and provide assistance with problems these members may encounter
• Fill out, sell, and disburse cashier and/or teller checks
• Answer questions regarding members' accounts
• Verify cash and checks
• Count cash drawer and check totals at the beginning, middle, and end of day
• Comply with company policies and procedures
• Maintain customer confidence and ensure that all information given and received is confidential

COVID-19 Screener:

• Maintain a clean, safe and well-organized patient environment
• Check for temperatures over 100 degrees
• Ask COVID-19 related questions to government officials, staff, and tourists

Outbound Call Center Representative:

• Conduct outbound calls to clients inquiring casino offers and reservations
• Read script automatically given by call center with each call

• Help customers complete purchases, locate items, and join reward programs
• Restock, arrange, and organize merchandise in front lanes to drive product sales
• Reconcile cash drawer at start and end of each shift
• Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Review and resolved differences between accounting information and cash drawer
• Work closely with managers to solve problems and handle customer concerns
• Process POS transactions, including checks, cash and credit purchases or refunds
• Answer questions about store policies and concerns to support positive customer experiences
• Operate cash register for cash, check and credit card transactions
• Arranged paper and electronic payment records
• Train, mentor, and develop new cashiers with positive and encouraging techniques to maximize performance and team contributions
• Establish QuickBooks accounting system to reflect accurate financial records
• Diminish financial discrepancies and managed monetary transactions, including deposits and credit card transactions
• Comply with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, and billing