Channa Spencer
Spring,TX
Summary
Creative sales strategist and business advisor with 10+ years of experience in consultative sales, relationship management, and business development. Proven ability to guide individuals through complex decisions using empathy, clear communication, and needs-based solutions. Experienced in training, coaching, and leveraging marketing strategies to support sustainable growth. Seeking a role where trust, service, and impact are valued alongside performance.
Overview
11
11
years of professional experience
Work History
Senior Living Counselor
A Place For Mom
09.2024 - 01.2026
- Acted as a trusted advisor to families navigating senior living decisions, including assisted living, memory care, and independent living
- Conducted in-depth needs assessments to understand medical, emotional, financial, and lifestyle requirements
- Educated families on care options, pricing structures, and community availability while maintaining empathy and professionalism
- Matched families with appropriate senior living communities based on care level, location, and budget
- Managed a high-volume inbound/outbound call pipeline while maintaining quality conversations and accurate documentation
- Collaborated with senior living communities to coordinate tours, placements, and follow-ups
- Consistently met or exceeded monthly sales quotas and high-volume daily activity metrics
Account Manager
Intuit - Contract
08.2023 - 04.2024
- Exceeded sales quotas by effectively leveraging warm leads to cultivate relationships with established customers and new prospects
- Navigated the entire inside sales process from initial proposal to successful close, demonstrating comprehensive product knowledge
- Maintained records of sales activity and account status, ensuring accurate tracking and reporting
- Proactively attended specialized training sessions to deepen understanding of products and services
- Collaborated with cross-functional teams to address customer needs and provide solutions
- Utilized CRM software to streamline sales processes and enhance customer relationships
Account Manager
Expert Services Inc-Contract
08.2021 - 08.2023
- Achieved 25% to 35% revenue growth year on year
- Handled client questions, concerns, and escalations to meet contractual expectations and preserve client relationships
- Collaborated across departments to resolve customer-related issues
- Used various tools and resources to identify trend behaviors to improve individual and team productivity
- Conducted a thorough audit of new work orders to assess their efficiency in processing and execution
- Implemented recommendations based on the audit findings to improve overall operational effectiveness and maximize profits
Account Manager/Marketing Specialist
ShippingEasy
05.2019 - 07.2021
- Achieved 120% of quota in first month as an Account Executive
- Successfully sold $1M and $3M marketing plans, the company's two biggest plans
- Developed and implemented new sales strategy targeting current shipping service clients
Business Development
LEGALZOOM.COM
02.2015 - 03.2019
- Consistently exceeded monthly and annual goals throughout tenure, generating an average of $70,000+ in revenue per month
- Achieved Employee of the while maintaining top 15 performers for 24 consecutive months
- Sold the company's largest order, working with a new client to purchase 10-year packages for 20 businesses
- Actively sought out and worked on pilots, such as Onboarding, Attorney-Led, and Trademark Platform
- Assisted sales team in achieving monthly targets by actively prospecting and qualifying leads, resulting in a 20% increase in sales revenue
- Collaborated with cross-functional teams to identify market trends and develop innovative sales strategies, leading to the acquisition of 10 new key accounts and a 15% increase in market share
Education
Project Management and Business
Auburn University
Skills
- Sales Techniques
- Negotiation Skills
- Value Proposition
- Relationship Building
- Email Marketing
- Client Acquisition
- Account Management
- Active Listening
- Problem Resolution
- Customer Relationship Management
- Outlook PowerPoint, Excel, Instant Messenger, Skype, Google Meet, Zoom Workforce Management: FileNet, Genesys, Orum, Confluence, Slack, SaaS, SalesLoft, QuickBooks, Salesforce
Timeline
Senior Living Counselor
A Place For Mom
09.2024 - 01.2026
Account Manager
Intuit - Contract
08.2023 - 04.2024
Account Manager
Expert Services Inc-Contract
08.2021 - 08.2023
Account Manager/Marketing Specialist
ShippingEasy
05.2019 - 07.2021
Business Development
LEGALZOOM.COM
02.2015 - 03.2019
Project Management and Business
Auburn University