Howard Litmon
Greenville,SC
Summary
Proactive Senior Living Counselor with extensive experience in building pipelines, converting cold leads, and mentoring new hires. Adept in handling inbound/outbound calls, scheduling tours, and developing follow-up systems to meet quotas. Detail-oriented, excellent communicator with great phone etiquette, proficient in Microsoft Office Suite, and 70+ WPM typist. Open and clear communicator skillful in recommending the best options for families seeking senior living needs.
Overview
7
7
years of professional experience
Work History
Senior Living Counselor
A Place for Mom
2021.06 - Current
- Efficiently built a pipeline of senior care leads who actively toured communities for repeat follow-up until move-in.
- Handled inbound/outbound calls providing assistance to caregivers and families searching senior care in Florida, New Jersey and Texas.
- Effectively converted cold referred leads to qualified active touring leads to boost conversions to move-in for senior community partners.
- Developed a solid follow-up system using email, text and phone calls to families to further assist needs of caregivers.
- Repeatedly met move-in and tour quotas set forth on a monthly basis.
- Worked alongside Regional Managers in mentoring new hires as part of their initial start program.
REALPAGE/BROOKDALE SENIOR LIVING ADVISOR
REALPAGE
2017.09 - 2022.06
- Assisted caregivers and their families with locating specific Brookdale senior living communities in their desired area through outbound and inbound call methods
- Educated caregivers and loved ones on the various levels of care available that suits their life situation.
- Scheduled in-person and virtual tours to various Brookdale communities across the country while providing appropriate pricing information.
- Mentored new hires to help develop their skills according to Brookdale's training standard of procedure.
Education
High School Diploma -
Eastside High School
Taylors, SC 05.2001
Skills
- Critical Thinker
- Self-motivated professional
- Detail-oriented
- Works well under pressure
- 70+ word per minute typist
- Sufficient in Microsoft Office Suite
- Excellent communicator
- Great phone etiquette
- Methodical
Timeline
Senior Living Counselor
A Place for Mom
2021.06 - Current
REALPAGE/BROOKDALE SENIOR LIVING ADVISOR
REALPAGE
2017.09 - 2022.06
High School Diploma -
Eastside High School
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