Giovanna Zadlock
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all goal targets. Creative in applying expertise in healthcare that builds loyalty, promote retention, and supports revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Heathcare Senior Living Advisor
A Place for Mom
2023.05 - Current
- Collaborated with local Account Executives to establish rapport with healthcare professionals including Case Managers, Social Workers, Nurses, Doctors, and Administrators
- Achieved exceptional performance and received the President's club award in 2023 for ranking among the top 5% of the sales team across the U.S and Canada
- Proficient at understanding and addressing the unique needs of senior individuals, offering expert guidance throughout their journey in navigating the eldercare system
Senior Living Advisor
A Place for Mom
2013.04 - 2023.05
- Streamlined information exchange between seniors, families, and partner communities
- Consistently recognized as a top performer, receiving 7 president club awards while working as a SLA
- Established and maintained positive partnerships with existing partners, actively seeking opportunities to collaborate with non-partner communities
- Efficiently managed a high-volume pipeline of 600+ families, maintaining detailed records for each interaction using YGL
- Explored and encouraged new sources of professional referrals.
Specialty Pharmaceutical Sales Rep
Publicis Touchpoint Solutions- Astra Zeneca contract
2011.10 - 2013.04
- Recognized for moving New Brunswick rankings from #77 out of 79 territories to #1 in the Nation for NRX scripts of Nexium in 8 months of working solely in my territory
- Promotes exclusively to Gastroenterologist specialist in the NJ, NY area focusing on visiting their offices and surgery centers
- Recognized in 2012 for executing the most On Site Informational Meals (OSIM’s) in my district
- (Ranked #1 of 12 representatives).
Specialty Pharmaceutical Sales Rep
Publicis Touchpoint Solutions- Pfizer contract
2009.10 - 2011.06
- Promoted five different products since I was hired (three at a time); to Primary Care and specialist including Cardiologists, Gynecologists, and Pulmonologists in the territory
- Promoted to the Chantix lead representative in the NJ/PA area in August 2010 where I lead conference calls, sales contests, and bi- monthly email updates on Chantix
- Was recognized for the Publicis 'Above and Beyond Award' In July 2010
- Promoted to a Mentor for the new Publicis hires in the NJ/PA region
- One of four Representatives selected nationally to work on the Pfizer Pilot program for our new online detailing computer system 'CUE' that was rolled out July 2010.
Primary Care Sales Representative
Boehringer Ingelheim Pharmaceuticals
2007.05 - 2009.10
- Scored 96%, exceeding expectations in sales training period, on product written exams
- Simultaneously promoted four products to Urologists and Primary Care Doctors surpassing 100% of company goal
- Promoted to Lead Representative in designated territory for Spiriva and Flomax in 2009; Initiated Geoteam meetings, scheduled speaker programs, consistently analyzed data and encouraged open communication with fellow counterparts
- Demonstrated exceptional Territory Management through allocating budget with top doctors and utilized resources in order to increase product sales.
Account Executive
Unimac GraphicsUnimac Graphics
2005.05 - 2007.05
- Consistently ranked #1 and #2 sales representative out of 8
- Successfully recruited new business clients through cold calling and appointments worth $500,000, resulting in exceeding yearly sales goal of $75,000
- Collaborated with advertising agencies and marketing departments to develop promotional materials and worked as a liaison to ensure consumer satisfaction
- Participated in a four-month sales training program; Paper, Printing Press, Press Capabilities, Sales Techniques, etc.
Education
Bachelor of Arts - Communication
Rutgers University
New Brunswick, NJ05.2005
Skills
- Sales Techniques
- Customer Needs Assessment
- Upselling
- Sales Development
- Conflict Resolution
- Exceptional customer service
- Sales Goals Attainment
- Teamwork and Collaboration
- Continuous Improvement
- Effective Communication
Accomplishments
- Presidents club award winner eight times during my tenure with A Place For Mom winning the coveted spot on the yearly top performer trip.
Certification
- Business Certificate from the Rutgers School of Business in New Brunswick, N.J.
Timeline
Heathcare Senior Living Advisor
A Place for Mom
2023.05 - Current
Senior Living Advisor
A Place for Mom
2013.04 - 2023.05
Specialty Pharmaceutical Sales Rep
Publicis Touchpoint Solutions- Astra Zeneca contract
2011.10 - 2013.04
Specialty Pharmaceutical Sales Rep
Publicis Touchpoint Solutions- Pfizer contract
2009.10 - 2011.06
Primary Care Sales Representative
Boehringer Ingelheim Pharmaceuticals
2007.05 - 2009.10
Account Executive
Unimac GraphicsUnimac Graphics
2005.05 - 2007.05
Bachelor of Arts - Communication
Rutgers University
- Business Certificate from the Rutgers School of Business in New Brunswick, N.J.
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