Channel Wilson
Cleveland,OH
Summary
Seasoned Bank Teller well-versed in customer care and achieving sales goals while maintaining high levels of customer satisfaction. Team player that contributes to company success by being consistently accurate in counts and balances. Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 16 years of progressive experience in retail banking.
Overview
11
11
years of professional experience
Work History
Teller
Keybank
Parma, OH
07.2019 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Manager
Ohio Auto Loans Of America
Parma, Ohio
03.2015 - 11.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff and managed annual capital budget.
- Accomplished multiple tasks within established timeframes.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Vault Teller
Garda Cash Logistics
Cleveland , Ohio
12.2013 - 03.2015
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
- Counted, verified and handled bank deposits and armored car transactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
Banker
Charter One Bank
Cleveland, Ohio
10.2006 - 09.2010
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Balanced teller drawers and ATM cash.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
Education
No Degree - Nursing
Cuyahoga Community College
Cleveland, OHCertificate/Diploma - Medical Massage
Cleveland Institute of Medical Massage
Middleburg Hts Oh08.2020
High School Diploma -
Life Skills Center of Cleveland
Cleveland12.2003
Skills
- Product and Service Sales
- Information Processing
- Cash Drawer Reconciliation
- Relationship Building
- Attention to Detail
- Task Prioritization
- Customer Service-Oriented
- Check Cashing
- Bank Deposits
- Payment Processing
- Currency Counting Machines
- Customer Service
Timeline
Teller
Keybank
07.2019 - Current
Manager
Ohio Auto Loans Of America
03.2015 - 11.2017
Vault Teller
Garda Cash Logistics
12.2013 - 03.2015
Banker
Charter One Bank
10.2006 - 09.2010
No Degree - Nursing
Cuyahoga Community College
Certificate/Diploma - Medical Massage
Cleveland Institute of Medical Massage
High School Diploma -
Life Skills Center of Cleveland