CHANNELLE SMITH
Tampa
Summary
To obtain a challenging position that will utilize my talents and abilities as well as offer me the opportunity for personal and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Publix Super Market, INC
Tampa
10.2024 - Current
- Processed inbound prescriptions using correct SIG codes to ensure medications were ready for patient pickup within 30 minutes.
- Verify patient information matches information on prescription and database to ensure accurate release to patient.
- Verify patient insurance is located on the profile to apply insurance and other discounts to lower costs.
- Managed pre-paid medication pickups, processed inventory returns, and coordinated timely patient reminders to enhance service delivery.
- Received, unpacked, and organized shipments to maintain effective inventory control.
- Documented patient information for the purchase of Sudafed.
Sales Specialist
Apple INC
Tampa
10.2021 - Current
- Identified potential business customers and connected with on-site business team to enhance professional and transactional relationships.
- Presented engaging Apple Vision Pro demonstrations to diverse age groups and customer segments to enhance product understanding.
- Hosted customer tables across multiple zones, using connect and personalize strategies to showcase Apple Care and accessories.
- Improved customer satisfaction by utilizing Apple's steps of service to precisely match products and services to customers needs.
- Established rapport with colleagues to improve productivity and performance by receiving and giving feedback to align with values.
- Showcased best practices to prepare new hires for upcoming events and launches.
Remote Customer Service Agent
KFORCE FLEXIBLE SOLUTIONS, LLC
Tampa
06.2020 - 06.2021
- Handled 50+ inbound calls daily, signing up new customers, retrieving customer data, and presenting relevant information.
- Proficient in handling escalated calls and providing outstanding basic level technical support over the phone, resolving issues at a 90% rate.
- Verified customer information and documented conversations to resolve discrepancies.
- Utilized general knowledge of computers, internet, and emails while managing calls and hold times.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL05.2023
Associate in Arts - Biology
Broward College
Davie, FL12.2019
Skills
- Detail-oriented
- Computer proficiency
- Project management
- Time Management
- Multitasker
- Problem-Solver
- Teamwork
- Clear Communication
- Stress-Management
Certification
Licenses for Registered Pharmacy Technician, Florida Department of Health, 2025
Accomplishments
• Developed Strong Connections
Connecting local small businesses to invest in. themselves by investing in us.
• Inspired & Encouraged
Colleagues to become the reason of change by donating lightly used items to our local women and men shelter.
• Best First Impressions
Maintained an NPS score of 100% in discussed for apple intelligence last quarter and present quarter.
• Apple Applause Award
Obsessing over customer experience and staying focus on achieving quarterly goals.
References
- Elizabeth Brooks, Assistant Pharmacist Manager, (561) 706-7363
- Juan Gonzalez, Lead, (813) 300-5593, Juanfgg@icloud.com
Life Philosophy
Aspire To Inspire Before You Expire.
Timeline
Registered Pharmacy Technician
Publix Super Market, INC
10.2024 - Current
Sales Specialist
Apple INC
10.2021 - Current
Remote Customer Service Agent
KFORCE FLEXIBLE SOLUTIONS, LLC
06.2020 - 06.2021
Bachelor of Science - Biology
University of South Florida
Associate in Arts - Biology
Broward College