Channette Ventris
Harvey,La.
Summary
Over twenty years of clerical experience. Ten years as a unit secretary in the healthcare field. Proven ability to communicate well with the public, in person or by phone. Developed a strong ability to work well under pressure, handle multiple tasks, and be detail-oriented. Good organizational and time management skills. Function well independently and in a team environment. Self-motivated and goal-oriented. Experience with handling front desk operations and document management. Seeking a secure administrative position in a business setting where I can contribute my experience, skills, and passion for helping others to a growing company.
Diligent Administrative Coordinatior with a strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.
Overview
21
21
years of professional experience
Work History
Labor/Delivery/Nursery/Mother and Baby: Unit Secretary
Ochsner Medical Center
10.2005 - 08.2012
- Answered a high volume of inbound calls, ensuring timely and accurate responses to patients' and doctors' messages. Transcribed orders and scheduled tests. Prepared patients' charts, working with nursing staff to answer patients’ questions and address issues. General office tasks such as Copying, faxing, managing all front-end operations, and office maintenance. Checked diagnostic orders for accuracy and completeness. Greeted patients upon arrival to ensure a welcoming atmosphere confirming Their identification. I also was a certified notary through Ochsner to notarize the birth certificate as well. Provided care by changing diapers and feeding infants, admit and discharge mom And baby. Captured baby photos to document milestones for families, etc.
- Managed patient scheduling and appointment coordination to ensure efficient clinic operations.
- Assisted in maintaining accurate patient records within electronic health record (EHR) systems.
- Facilitated communication between medical staff and patients, enhancing overall service delivery.
Transplant Step-Down: Unit Secretary
10.2005 - 08.2012
- Handled high volume of inbound calls, ensuring timely and accurate responses to patient and doctor messages. Transcribed orders and scheduled tests to facilitate patient care. Prepared patient charts and collaborated with nursing staff to address patient questions and issues. Performed various office tasks such As copying, faxing, filing, and manage all front-end operations.
- Managed patient scheduling and appointment coordination efficiently.
- Maintained accurate medical records using electronic health record systems.
- Assisted with daily administrative tasks, enhancing office workflow.
Administrative Coordinator
Louisiana Department Health (Acadiana Cares)
05.2023 - Current
- Provided hands-on support in program administration by completing forms and data entry. Manages front desk tasks, including greeting the public, receiving and accepting deliveries for various departments, and responding to telephone calls and in-person requests. Sort and distribute mail, handle incoming and outgoing calls, schedule and prepare meetings, and assist with printing, scanning, and shredding work requests. Maintain Conference room meeting schedule. Acted as main contact for outside vendors seeking floor access. of contact for all outside vendors needing to gain access to the floor. Receiving and sorting HIV/AIDS clients’ application throughout Louisiana. Updating and Imaging clients’ information in Ramsell/ SGRX. Updating excel spreadsheet daily with clients' data, return mail, birthday cards and surveys. Downloading various documents and LAHAP applications through REdCap.
- 40 Hours per week
- Coordinated scheduling and logistics for health programs to enhance operational efficiency.
- Managed departmental correspondence, ensuring timely communication among staff and stakeholders.
- Assisted in the preparation of reports and presentations to support program initiatives.
Authorization Specialist
Saint Charles Surgical Hospital
08.2021 - Current
- Reviewed chart documentation to confirm patient adherence to medical policy guidelines. Prioritize incoming authorizations requests according to urgency. Obtained authorizations through payer websites or phone, followed up on pending cases to expedite approvals. Maintain individual payer files with up-to-date authorization requirements. Initiate appeals for denied authorization. Respond to clinic questions regarding payer medical policy guidelines. Confirm accuracy of CPT and ICD-10 diagnoses in the procedure order Contact patient to discuss authorization status
- Worked 40 hours weekly to manage workload effectively.
- Processed patient authorizations efficiently, ensuring compliance with insurance guidelines.
- Collaborated with clinical staff to gather necessary documentation for authorization requests.
- Maintained organized records of all authorization activities for audit readiness.
Pharmacy Technician
Walgreens Pharmacy
06.2021 - Current
- Calculated dosages and dispensed medications accurately, prepared prescriptions for pharmacist approval, and utilized pharmacy software to manage patient and prescriber data, drug selection, prescription interpretation, and insurance billing.
- Worked part-time, averaging 10 hours weekly in a pharmacy setting.
- Processed and dispensed medications accurately to ensure patient safety.
- Assisted pharmacists in managing inventory levels, reducing waste and ensuring stock availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Department Coordinator-Pediatric Surgery/Burn Surgery
Children’s Hospital New Orleans
07.2022 - 05.2023
- Supported department by initiating and conducting planning meetings on goals, objectives, annual budget preparation, policies, schedules, and various operational issues. Manages day to day activities within the department, assigns work, sets priorities. Train staff, prepares job descriptions and desk manuals for assigned positions. Monitors class enrollment and faculty workloads. Communicate medical results to patients under clinical supervision. Collaborate with medical providers throughout department to guarantee they have the necessary medical supplies and equipment. Set up onboarding processes for new medical doctors' offices, including desk arrangements, office supplies, phone systems, passwords, and email accounts. Responsible for ensuring the office is stocked with medical and office supplies for daily use. Ensuring travel expense/ reimbursement which include flights, hotels, meals, etc.. Schedule interviews with several news media for highlights /spotlight for medical providers. Manage and Maintain the Director of Pediatric Surgery schedule for Children’s Hospital office and Tulane Medical School office. Schedule and setup department lunches with various Medical Reps. Supervise and work with department secretary. Approve time and attendance. Faxing, sorting, emailing, scheduling for patients and providers. Answering multiple calls. Organized and sorted office space for new incoming medical providers.
- 40Hours week
- Coordinated departmental meetings and managed schedules to enhance communication among staff.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported staff onboarding and training processes, ensuring smooth integration into the department.
Patient Service Representative
Aerotek/TriWest
01.2016 - 12.2016
- Handled inbound calls from veterans, providers, and VA, processed healthcare authorizations from the VA or directly from veterans, ensured accurate data entry and completion of authorizations in Triwest medical management system, documented all contact interactions in CRM applications in a fast-paced production environment.
- 40 Hours Week
- Assisted patients with scheduling appointments and managing inquiries to enhance service efficiency.
- Processed patient information using electronic health record systems to ensure data accuracy and compliance.
- Collaborated with healthcare providers to coordinate patient care and improve overall service delivery.
Administrative Assistant to Project Manager
Crescent City Parent, Infant, and Children Clinic
10.2015 - 12.2015
- Event planning and organizing for different off site events, scheduling home visit for clients, outbound calls, filing, Handled faxing of important documents to clients and partners., organizing client charts within the system, scheduling meetings for manager. Responsible for travel, reimbursement, and mileage for project manager off site meetings. Answering multiple calls, Upkeep of front office and lobby area.
- 40 Hours week
- Managed daily scheduling and appointment coordination for clinic staff and patients.
- Maintained organized patient records using electronic health record systems.
- Provided administrative support in preparing clinic reports and documentation.
Insurance Specialist
Touro Wound care Clinic
12.2014 - 08.2015
- Verified insurance authorizations and approvals for insurance companies.
- 40 Hours week
- Managed patient insurance verification processes to ensure accurate billing and coverage verification.
- Assisted in resolving claims discrepancies and denials, improving overall claims processing efficiency.
- Coordinated communication between patients and insurance providers regarding policy details and coverage options.
Lead Medical Receptionist
Crescent City Physicians OB/GYN
06.2013 - 08.2014
- Supervised front desk operations and medical receptionists, answered multiple phone lines, and greeted patients.
- Worked a full-time schedule of 40 hours per week
- Oversaw daily operations of front desk, ensuring efficient patient flow and excellent customer service.
- Managed appointment scheduling using electronic health records system to optimize clinic workflow.
- Trained and mentored new reception staff on office procedures and software utilization.
Gayle and Tom Benson Cancer Center: Scheduling Coordinator
Ochsner Medical Center
10.2005 - 08.2012
- Checked in patients, verified demographics and billing information, and responded to high-volume inbound calls, ensuring timely and accurate communication with patients and doctors. Checked out patients after appointments and scheduled procedures and tests with specialists to streamline patient care. Performed general office tasks including copying, faxing, and sorting mail to support office operations.
- Worked a full-time schedule of 40 hours per week.
- Coordinated patient scheduling to optimize resource allocation across multiple departments.
- Managed appointment confirmations and reminders to enhance patient engagement and reduce no-shows.
- Utilized electronic scheduling systems to track availability and streamline appointment processes.
Education
Nunez Community College
Chalmette08-2015
Pharmacy Tech - Pharmacy
UniTech Training Academy
Jefferson05-2021
Skills
- Word processing, Transcription, Scheduling, Excel, Medical Terminology, Epic, Proficient CPT and ICD-10 codes, Prescription Processing, Pharmaceutical Calculations, FDA Compliance, Claims Processing, Adobe, Goggle Calendar, and Google schedule, Outlook, Microsoft Office, Computer proficiency, Problem-solving, Time management, Confidentiality, Customer Service, Multi-Tasking and organization, Excel, Ramsell, SGRX, Redcap
Timeline
Administrative Coordinator
Louisiana Department Health (Acadiana Cares)
05.2023 - Current
Department Coordinator-Pediatric Surgery/Burn Surgery
Children’s Hospital New Orleans
07.2022 - 05.2023
Authorization Specialist
Saint Charles Surgical Hospital
08.2021 - Current
Pharmacy Technician
Walgreens Pharmacy
06.2021 - Current
Patient Service Representative
Aerotek/TriWest
01.2016 - 12.2016
Administrative Assistant to Project Manager
Crescent City Parent, Infant, and Children Clinic
10.2015 - 12.2015
Insurance Specialist
Touro Wound care Clinic
12.2014 - 08.2015
Lead Medical Receptionist
Crescent City Physicians OB/GYN
06.2013 - 08.2014
Labor/Delivery/Nursery/Mother and Baby: Unit Secretary
Ochsner Medical Center
10.2005 - 08.2012
Transplant Step-Down: Unit Secretary
10.2005 - 08.2012
Gayle and Tom Benson Cancer Center: Scheduling Coordinator
Ochsner Medical Center
10.2005 - 08.2012
Nunez Community College
Pharmacy Tech - Pharmacy
UniTech Training Academy