Channing Couillard
Jacksonville,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender
The Volstead
11.2024 - Current
- Prepared and served cocktails and beverages following standard recipes.
- Adapted quickly to high-pressure situations during peak hours, ensuring efficient service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender Shift Manager
Mellow Mushroom
07.2023 - 11.2024
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bar Manager
Hawkers
07.2020 - 07.2023
- Supervised daily bar operations, ensuring optimal workflow and customer service quality.
- Established standard operating procedures for bar safety and cleanliness compliance standards.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Criminal Justice
Chestnut Hill College
Philadelphia, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
The Volstead
11.2024 - Current
Bartender Shift Manager
Mellow Mushroom
07.2023 - 11.2024
Bar Manager
Hawkers
07.2020 - 07.2023
Criminal Justice
Chestnut Hill College