Channing DuRant
Reading,PA
Summary
Successful Order Fulfillment Professional with experience in the Delivery Industry. Known for building strong customer service relationships, resulting in customer loyalty and repeat business. Proven record of accomplishment for being a team player and ability to work individually. Skilled in maintain product inventory and proving the product to the customer in timely fashion. Additional experience in Child Care Services.
Overview
11
11
years of professional experience
Work History
Office Services Lead
The Millenium Group
Reading, PA
01.2023 - 01.2026
- Responsible for providing great customer service
- Printing letters, send through the postage meter and bring them downstairs for Koppenheffer to pick up
- Print and process USP Shipments and send them to the docking station for UPS pickup
- Receive Incoming UPS and Fed Ex packages, deliver to the customer and ask for a signature
- Receive incoming mail and deliver to the customers’ desk
- Print and process certified mail via Sendpro, run through meter and send downstairs for Koppenheffer to pick up
- Log on ECM and clear T3 email errors
- Log in certified information, Ready to print on an excel spreadsheet
- Order office supplies and paper on Workday for the mailroom
- Stock supplies in the supply closet in the large printer room
Customer Service Associate
Exela Technologies
Reading, PA
01.2018 - 01.2023
- Responsible for providing great customer service
- Printing letters, send through the postage meter and bring them downstairs for Koppenheffer to pick up
- Print and process USP Shipments and send them to the docking station for UPS pickup
- Receive Incoming UPS and Fed Ex packages, deliver to the customer and ask for a signature
- Receive incoming mail and deliver to the customers’ desk
- Print and process certified mail via Sendpro, run through meter and send downstairs for Koppenheffer to pick up
- Log on ECM and clear T3 email errors
- Log in certified information, Ready to print on an excel spreadsheet
- Order office supplies and paper on Coupa for the entire office
- Stock supplies in the supply closet in the large printer room
Team Member
JOANN Fabric and Crafts
Reading, PA
01.2017 - 12.2017
- Responsible for providing great customer service
- Ringing customers up when they’re ready to check out
- Stock items on the shelves
- Make sure item are put back where they’re belong when put in the wrong place
- Answer customers’ questions on the phone and when they ask if we have anything they’re looking for
Backroom Associate
Sears
Reading, PA
01.2016 - 01.2017
- Responsible for taking products to customers in a timely fashion.
- Take boxes off trucks, place products on the racks, and take them out to the floor.
- Print out tickets for web orders.
- Print shipping labels and box UPS orders.
- Prepare repair orders.
Summer Camp Counselor/After-School Program Aide
Olivet’s Boys and Girls Club PAL Unit
Reading, PA
01.2015 - 12.2015
- Responsible for assisting children’s programming and activities.
- Plan a schedule for activities for the children to do for the summer and afterschool program.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Helping children with their homework if they ask for assistance, and taking them to their next activity.
- Meet and greet new arrivals, explaining the activities we have, the hours we are open and give them our flyer about us.
- Prepare snacks
- Clean up after camp hours
Education
Associate’s - Communications
Reading Area Community College
Reading, PA05-2017
High School Diploma -
Holy Name High School
Reading, PASkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
Success Factors
- Team Building
- Flexibility
- Relationship Building
- Creativity
- Process Improvement
- Team Work
- Organization Skills
- Strong Interpersonal Skills
Timeline
Office Services Lead
The Millenium Group
01.2023 - 01.2026
Customer Service Associate
Exela Technologies
01.2018 - 01.2023
Team Member
JOANN Fabric and Crafts
01.2017 - 12.2017
Backroom Associate
Sears
01.2016 - 01.2017
Summer Camp Counselor/After-School Program Aide
Olivet’s Boys and Girls Club PAL Unit
01.2015 - 12.2015
Associate’s - Communications
Reading Area Community College
High School Diploma -
Holy Name High School