Compassionate healthcare professional experienced in long-term care admissions, patient advocacy, and care coordination. Collaborates with interdisciplinary teams to enhance transitions of care and improve patient outcomes. Communicates effectively and solves complex problems while navigating healthcare regulations and managing community outreach initiatives in post-acute care.
Work History
Clinical Liaison
2 Years 11 Months
Trilogy Health Services | 11.2023 - Current
Reviewed patient medical records and conducted clinical evaluations to ensure SNF had necessary resources for patient care.
Served as main contact for hospital staff to facilitate and expedite patient transfers.
Acting as the main point of contact for hospital staff to process and expedite patient transfers.
Promoted facility services to generate referrals while maintaining active presence at University of Kentucky Hospital, Good Samaritan Hospital, and VA Hospital.
Admissions Coordinator
3 Months
Trilogy Health Services | 08.2023 - 11.2023
Verified insurance benefits and managed care authorizations, ensuring accurate completion of financial and legal documentation for timely admissions.
Conducted facility tours and explained facility policies and payment procedures, facilitating smooth transition for families in placing loved ones.
Collaborated with nursing leadership to assess prospective resident needs.
Guest Relations
11 Months
Trilogy Health Services | 09.2022 - 08.2023
Welcomed new residents and guided them to their rooms, ensuring a smooth transition
Supported admissions coordinator in processing new resident paperwork for efficient onboarding
Conducted tours for prospective residents and families, highlighting community features and benefits
Patient Access Scheduler
3 Months
Baptist Health | 06.2022 - 09.2022
Coordinated scheduling of radiology exams by managing appointments and ensuring availability of resources.
Instructed patients on pre-procedure preparations, reducing exam delays and minimizing no-show rates.
Verified insurance coverage and obtained pre-authorizations, ensuring accurate documentation of physician orders and medical codes.