Channing Williams
Baltimore,MD
Summary
Dynamic customer service professional with extensive experience at TransCore, adept at resolving inquiries and managing escalated complaints. Proven ability in data entry and appointment scheduling, ensuring efficient operations. Recognized for exceptional communication skills and a commitment to enhancing client satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
CSR
TransCore
09.2023 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated complaints, ensuring timely and satisfactory resolutions for customers.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Front Desk Receptionist / Chaperone
Injury Treatment Center
12.2017 - 07.2023
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling for meetings and appointments, optimizing office calendar management.
- Greeted and assisted visitors, ensuring a welcoming and professional reception area.
Caregiver
Apex Health Solutions
01.2016 - 10.2017
- Monitored client health and reported changes to healthcare professionals promptly.
- Provided emotional support to clients, enhancing overall well-being and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Office Clerk
Margaret Brent Elementary
03.2012 - 08.2015
- Assisted with data entry and record management tasks to ensure accurate documentation.
- Organized office supplies and maintained inventory for efficient workflow.
- Maintained filing systems, both electronic and physical, to streamline information retrieval.
Education
GED -
Francis M. Wood
Baltimore, MDSkills
- Customer service
- Call center experience
- Data entry
- Administrative support
- Appointment scheduling
Timeline
CSR
TransCore
09.2023 - 10.2024
Front Desk Receptionist / Chaperone
Injury Treatment Center
12.2017 - 07.2023
Caregiver
Apex Health Solutions
01.2016 - 10.2017
Office Clerk
Margaret Brent Elementary
03.2012 - 08.2015
GED -
Francis M. Wood