Channon Dugas
Parkersburg,WV
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying client needs and meeting office demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jackson/Wirt County Office Coordinator
Westbrook Health Services
Ripley , WV
2023.11 - Current
- Provided administrative support for all departments in the organization as necessary.
- Assisted with budget preparation by tracking expenses related to office operations.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Prepared invoices, reports, memos, letters, financial statements, and other documents.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Ensured compliance with company policies regarding health and safety regulations.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Followed up with customer inquiries via phone or email promptly.
- Supported other teams with various administrative tasks when required.
- Handled confidential information in a discreet manner.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Guided team members to minimize delays and maintain high-quality daily production.
Intake Coordinator
Westbrook Health Services
Parkersburg , WV
2022.01 - 2023.11
- Actively sought out opportunities for professional development through continuing education courses or workshops.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
Childrens Crisis
Westbrook Health Services
Parkersburg , WV
2022.01 - 2023.11
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Responded promptly to emergency situations by providing crisis intervention services.
- Conducted assessments to determine the appropriate level of care for clients in crisis.
- Collaborated with other mental health professionals to coordinate care for clients in need of additional services.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Offered guidance on coping mechanisms and strategies to manage future crises.
Screening and Referrals
Westbrook Health Services
Parkersburg , WV
2019.10 - 2022.01
- Managed the recruitment database, ensuring data accuracy and integrity at all times.
- Ensured that all documentation is completed accurately before moving forward with a hire decision.
- Communicated regularly with external vendors regarding cost efficiency of services or products used during the recruitment process.
- Identified any discrepancies between information provided by applicants and available sources of verification.
- Reviewed documents such as driver's licenses, passports, Social Security cards. for authenticity and accuracy.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
Some College (No Degree) - Psychology
Ohio Valley University
Vienna, WVBachelor of Arts - Psychology
Ohio University
Athens, OHSkills
- Contract coordination
- Inventory Auditing
- Correspondence Management
- Project Coordination
- Office Administration
- Client Relations
- Customer Service
- Administrative Support
- Scheduling
- Office Management
- Staff Management
- Maintenance Scheduling
Certification
- Mental Health First Aid
- CPR/First Aid
- Safe Talk
Timeline
Jackson/Wirt County Office Coordinator
Westbrook Health Services
2023.11 - Current
Intake Coordinator
Westbrook Health Services
2022.01 - 2023.11
Childrens Crisis
Westbrook Health Services
2022.01 - 2023.11
Screening and Referrals
Westbrook Health Services
2019.10 - 2022.01
Some College (No Degree) - Psychology
Ohio Valley University
Bachelor of Arts - Psychology
Ohio University
- Mental Health First Aid
- CPR/First Aid
- Safe Talk
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