Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Channoun Chhem-Houth

Lowell,MA

Summary

Accomplished Patient Access Representative at Lowell General Hospital, adept in HIPAA Compliance and Customer Service. Expertly verified insurance, enhanced patient confidentiality, and trained staff, significantly improving administrative efficiency. Demonstrated exceptional ability to maintain composure and resolve conflicts under pressure, showcasing leadership and empathy in high-stakes environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lowell General Hospital
02.2002 - Current
  • Verified patient insurance eligibility and entering patient demographic.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Medical Interpreter

Atrium Healthcare
01.2001 - 06.2024
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Followed ethical codes to protect confidentiality of patient medical information.


  • Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
  • Served as a liaison between hospital administration and non-English speaking patients, resolving any potential communication barriers that could impact care delivery.


Patient Care Coordinator

Lahey Clinic Hospital
11.2016 - 03.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Processed co- payments using credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, and paging to all departments as needed.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.


Billing Specialist

Lowell General Hospital
02.2005 - 11.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.


Education

High School Diploma -

Jefferson High School
Daly City, CA
06.1993

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Medical Terminology
  • Insurance Billing
  • Insurance Authorizations
  • Interpreting physician orders

Accomplishments

    . Certifications Merrimack Valley area Health

    . Medical Terminology Health Care Program Bridging the Gap

    . Basic Training for Medial Interpreter.

    . Incident Command system and National Incident

    . Management system knowledge

    . Authorization Verification

    . Patient Admission

Certification

Certifications Merrimack Valley area Health

Medical Terminology Health Care Program Bridging the Gap,basic Training for Medial Interpreter.

Incident Command system and National Incident

Management system knowledge

Authorization Verification

Patient Admission

Languages

Cambodian
Full Professional

Timeline

Patient Care Coordinator

Lahey Clinic Hospital
11.2016 - 03.2024

Billing Specialist

Lowell General Hospital
02.2005 - 11.2022

Patient Access Representative

Lowell General Hospital
02.2002 - Current

Medical Interpreter

Atrium Healthcare
01.2001 - 06.2024

High School Diploma -

Jefferson High School

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Channoun Chhem-Houth