Channoun ChhemHouth
Lowell,MA
Summary
Dynamic Patient Access Representative with experience at Lowell General Hospital, excelling in insurance verification and patient registration. Demonstrated strong customer service skills while ensuring HIPAA compliance and enhancing patient intake processes. Proficient in navigating healthcare systems, I effectively collaborated with teams to improve operational efficiency and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Lowell General Hospital
295 Varnum Ave Lowell,MA
02.2002 - Current
- Assisted patients with registration and insurance verification processes.
- Learned to navigate electronic health record systems for accurate data entry.
- Provided support in scheduling appointments and managing patient inquiries.
- Developed understanding of medical terminology to enhance communication with healthcare staff.
- Ensured compliance with privacy regulations during patient interactions.
- Adapted quickly to new technologies and workflows within the patient access department.
- Collaborated with team members to streamline patient intake procedures.
Education
High School Diploma -
Jefferson High
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
Languages
Cambodian
Full Professional
Timeline
Patient Access Representative
Lowell General Hospital
02.2002 - Current
High School Diploma -
Jefferson High